Hastings Direct Smart Miles Reviews

“ Appalling. Awful customer service and I had anxiety from the second I fitted it due to the emails threatening to cancel. Avoid!! ”

“ Poor service from Hastings Smartmiles. ”

“ This is the worst insurance company! There customer service is shocking! They have cancelled my insurance because my score is 29! The box doesn’t even know what the speed limits are on the roads! It says I’m on my phone all the time why driving when I’m not! They don’t even call you to tell you your driving policy has been cancelled they just email you! And they won’t give your money back ”

“ You risk being victimised for their poor technology, their customer service is appalling and in this case handling of the case is scandalous, verging on fraudulent. ”

“ The customer service at Hastings Smart Miles is shocking. ”

“ HORRENDOUS CUSTOMER SERVICE! Not to mention being ripped off money because the blackbox does not work! They will charge you a big cancellation fee through no fault of your own. ”

“ I have already previously phoned to notify them I don't wish to renew my policy and whilst the customer service was polite and respectful, it seemed as though my leaving wasn't a concern of theirs at all. ”

“ I have already previously phoned to notify them I don't wish to renew my policy and whilst the customer service was polite and respectful, it seemed as though my leaving wasn't a concern of theirs at all. ”

“ Rude customer service. ”

“ the woman then puts me through to the customer service team and its only THEN that i discover my insurance has been cancelled since the 29th of january (its now the 3rd of feb) without me having any clue! When i insisted that i had installed the box exactly as they said and i didnt know what else they wanted me to do , 3 of their workers implied i was a liar. ”