“Having been with Healthy Pets for 11 years and only ever making 1 claim prior to my current claim I am appalled at the shockingly poor service I am currently receiving from them. My cat was poorly on the 6th April and I submitted my claim to Healthy Pets on the 12th April, on the 19th I received a generic email saying my claim was with the assessors and I would have a reply within 10 working days. Here we are 24 working days and a few phone calls later and still no settlement. This morning I have received an email saying they require further information from my vets and if they DO NOT receive a response within 14 days they will close the claim and I will have to start the whole process again. Seriously!! DO NOT USE this company.. Shocking poor service.”
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Graeme Fulton
1 review
1 star: Bad
An hour ago
You can cover the rest. We dont care
Took out a lifetime policy for my dog. He is over 8 years old. Had to take him to the vet this year. Healthy pets cover showed we had to pay £117 up front to the vets. This is normal to pay an excess. When they finally decided to pay the rest of the bill it fell £118 short of the total amount outstanding. I called up and was told yea that’s your problem. They make you pay 20% of whatever the bill is plus the excess. I was never told of this or made aware of it at any point. These people pray on people that care a lot about there pets. Its a dirty underhanded trick to get you to part with your money. I wanted to cancel my policy and have them pay the remaining fee to the vets. I was told no and i had to pay £88 of my premium to leave and pay the vet. I’m currently fighting this with the company but expect to be fobbed off. Avoid this company and do not give them a chance to rip off more people.”
“NO NO NO. To healthy pets insurance. After being a customer for over 10 years. We have finally had enough. Insured our dog at 10 weeks old with gold insurance. It just keeps going up and up. It's now over £80 per month. We have just cancelled policy. No bonuses for being a loyal customer- shame on you Healthy Pets - rip off merchants”
“Lost my pet and they said they would pay for advertising, so I advertised, sent them the bill and clipping out of the paper and they refused to pay because they wanted my vet to write a report that the dog was missing at my own cost which would have been more than the advert and the vet wouldnt have wanted to do it anyhow, how can he verify the dog is lost! He didnt see the dog in the park chase if off. Second appauling response from this company I have had. I have three pets with them and I am going to remove all of them. Working in a veterinary practice I have been extremely disappointed with there lack of concern and response.”
“What a con!!
I insured my cat with Healthy Pets Insurance and had a really bad experience with this company. I feel completely ripped off!.
They increased my premiums and the type of policy without my consent and when I queried the changes, I was advised that my cat wouldn't be insured for her illness if I reverted back.
They often made excuses not to pay out for illness related treatment and deducted £100 excesses on on-going claims. In my final claim for treatment near to £160, they paid out £44 and I was paying £20 a month premium.
This is an example of an insurance company at it's worse and to be avoided!”
