“Initially the company gave great service. Three years later I can't say the same. Understandably prices have gone up, but drastically and reimbursement is extremely slow.”
“A totally inept customer services team.
This resulting in us having to liaise with our vet and healthy pets.
We complained however this was internally investigated and guess what it was not upheld.
We requested how we could take this further and got no response.
Unable to contact the CEO either.
Take your money, and no course to redress issues.
Your choice if this is what you want from a pet insurer”
