“Absolutely the worst car insurance I have ever had to deal with!
I thought it was great price, but let's be honest I knew it will probably be low standards and it surely was! After few months with insurer, I moved and I needed to change my address. The new place didn't have parking space therfore car had to be parked on road away from home, hint why they wanted £456 extra on top of my £51 monthly premium. Tried to find out best and cheapest parking solution, I was hoping that customer service would be able to help me. Not at all! Spoke to 2 different advisers, they had no interest in helping me or even to listen to what actually I'm trying to achieve! 3rd time the girl was useful , however she said that I would have to pay full amount of £456, but they'll do me a favour and accept it within 4 instalments. Do me a favour? A favour would be to do what asked and up my monthly premium instead insisting paying money straight away, putting me in a very difficult financial situation! Found new insurer, so I called ignition to find out how much it will cost me to cancel."If you cancel today, you'll have to pay £74, but you can't cancel over the phone, you have to email to us" WHAT????! Ok email straight away to cancel immediately stating date 09.01.17 at 14:00. Received automated email that they received my email. Next day receive email "We have received notification that you want to cancel your policy from 10.01.17, that will cost £81" SERIOUSLY? Called customer service, explained situation, asked to speak manager... "We don't have manager here" USEFUL... Asked to listen to phone call from previous day, adviser said she'll speak to manager and call me back... I THOUGHT SHE SAID THERE WASN'T ONE THERE?!? Called back "it will take a while to listen to call, so we agreed to take your word for it and lower it to £74" IN OTHER WORDS MANAGER CAN'T BE BOTHERED... By the way every time you call customer, it takes 20-30min for someone to answer. I don't have unlimited minutes therefore it cost me fortunes! DO NOT USE THIS CAR INSURANCE. PRICE MIGHT BE GOOD BUT YOU'LL BACK FOR IT WHEN THE PROBLEM ARISE. THEY SIMPLY DO NOT CARE ABOUT THEIR CUSTOMER!”
“A cancellation turns in to a shopping list of who you owe and how much you've paid in.
New car so had to cancel. Now they want £90 odd to cancel the insurance.
AVOID THEM.NOTHING BUT RUDE MONEY GRABBING C***S”
“Their attitude stinks after they've got your money! No professionalism! Just a bunch of worthless cunts, I've never come across a company that treats their clients with shit customer skills! No wonder they're cheap! Lemonade standards!”
