Lancaster Insurance Reviews

“ Of the £281 premium they were only willing to refund me £50. ”

“ Extremely disappointed and amazed that I have sold my classic car within 6 months of new insurance and expected after many years with Lancaster that I would get a refund, but not a penny. Regret now that I had recommended them to the new buyer who did actually insure the car with them! Be aware folks. ”

“ Be warned - if you insure your car annually with Lancaster Insurance and then have to cancel 50 days into your policy because you change your car and they won't insure it, you won't be due a refund. They just tell you it's tough luck and refer you endlessly to their terms and conditions. I won't be insuring any of my vehicles with Lancaster Insurance again. ”

“ I took out an insurance policy with Lancaster Insurance company for £108. When I cancelled after 26 days, due to selling my car, I got zero refund. Ripped off! I will never use them again. ”

“ Terrible company to deal with. Ended up being charged the full year amount for 86 days cover after cancelling the policy due to sale of the vehicle. They only 'refunded' 6 months of the premium for 86 days cover and then the cancellation charge convieniently was exactly the amount of that 'refund'. Will never use for any of my vehicles again. ”

“ Took out the insurance paid for the year, cheap but I have an old car so suited me. Only to be told could not use ncb then told no refund and they were doing me a favour by not charging a cancellation fee. It was them that wanted to charge more money and again me out of pocket, beware and check your no claims bonus is valid with them?? ”

“ In addition, because this sum was less than £10, they wouldn't make any refund. ”

“ It cost me £175 for a year's insurance, but I sold the vehicle within a month of the cover starting, but NO refund so it cost me £175 for less then one MONTH of cover, worse bit is, I would have cancelled within 14 days but I couldn't get thru to them as they never answer the bloody phone!!! I must have waited for at least 6hrs over multiple attempts to contact them. ”

“ I Cancelled insurance 7 months into the policy as I had sold the car and was not replacing it. I took advantage of their monthly payments and had paid seven months premiums. They charged me for the remaining five months when I cancelled so I ended up paying the full years premium with no refund. AVOID this company and never pay in instalments! Appalling service!! ”

“ I paid over £170 for one of my classic car insurance 3 weeks later i sold it and cancelled my insurance only to be told no refund as its all gone in there fees, i would say its very short sighted as my total anual insurances for my classic are over £3,500 and these will not be getting any more of my business "feeling Robbed" ”