Lancaster Insurance Reviews

“ Worst customer service I’ve ever experienced. No online facilities and almost impossible to get through to, then if you do, they can never help, you’re told someone will call you back, and surprise surprise no one does. ”

“ Do not use this company. Have had bad service from day one in my view they are a rip off ”

“ Been with them for 10 years Always had first class service, but they have been bought by another company and service is shocking I have called, emailed and messaged as I need to change cover, but no reply in 4 days ”

“ You have really annoyed and fxxxxx me off poor service had a battle just to prove who i am and and ypu argued the toss that got sorted. Still waiting for the valuation email so i can send photos of the car but nothing take 48 hours for it huh you are a joke and i'm fed up with you lot. If anyone ask's are you good to insure with i wont be recommending you to anyone thats how unsatisfied i am with your company ”

“ I had to cancel my insurance due to outrageous charge for changing my vehicle, it was cheaper to get a new policy even though I had over six months left and to add insult Anne Marie the call person said “sorry we don’t give refunds” atrocious service .......AVOID WITH ALL YOUR MIGHT! ”

“ I continued the Insurance for 3 months, but then sold the car and needed to cancel, trying to get through to their customer service department was unbelievable, then surprise, surprise they wanted £150 pounds to cancel, also I had a change of number plate so another £30 pounds added on, I discussed the situation to the operator but they insisted they wanted tha extra 9 months paid in full after a wait of nearly 30 minutes on the phone they reduced the cancellation to £122 pounds which I have paid to end the drama!! Buyer Beware. ”

“ Very difficult to contact customer service. Make sure you read the reviews for the insurance providers they are offering. ”

“ I Cancelled insurance 7 months into the policy as I had sold the car and was not replacing it. I took advantage of their monthly payments and had paid seven months premiums. They charged me for the remaining five months when I cancelled so I ended up paying the full years premium with no refund. AVOID this company and never pay in instalments! Appalling service!! ”

“ Awful service for loyal customers!! Avoid them and go to the NFU instead. I did. Never answer calls from current customers ( the phone cuts dead after waiting over 12.15 mins!) and take ages to respond to emails. Funny, but I posed as a new customer - they answered within 30 seconds each time!! ”

“ Absolutely appalling customer service! Their vehicle database is over 18 month out of date and pulled up the correct brand but the incorrect model of my car so they had insured a non existent vehicle, couldn't contact then because it was a weekend. When they did cancel the policy they charged me over £30 for their mistake and refused to budge. They are an absolutely pathetic excuse of a insurance broker ”