Nova Reviews

“ So they end up with your policy amount plus the extra £10 and you have to wait for a refund. ”

“ I phoned up twice today and said I wanted a refund as they kept hanging up on me and not fixing my phone (that's why I'm paying them every month) Said I wanted all my money refunded if they won't take on my claim and yet again just hung up on me. ”

“ I’d suggest everyone else on here does the same or ask for your bank to refund you if they’ve already taken it. ”

“ took up the wowcher offer after phoning Nova direct break down twice each time took over 30 mins plus to pick up had no paper work sent it via email i canceled the next day so in total had the policy 2 days policy phoned after 45 mins told to go via the refund service did all asked of me now 6 weeks later not a penny back asked wowcher to get involved they said its down to Nova direct this is not good how do they get away with it ? ”

“ He didn't offer a solution for ages and then sent me a text to get a refund but the link in the text doesn't work!! Again I call up and am just basically told there is nothing they can do and the customer services team were useless and rude. ”

“ On 15th October 2019, six days later, I cancelled as I had my doubts, and asked for a refund of my £13. ”

“ He replied "Now you've said that we will need a letter from your bank before you can get a refund, we will need proof of address, ID etc, you will spend a lot of time before you ever get a refund and it'll be your time wasted!" CROOKS, CROOKS, CROOKS, ABSOLUTE CROOKS! I said and Goodbye!. ”

“ Took out gadget insurance and asked to pay monthly. They took full years premium instead then tried to charge £5 to change to monthly payments. As I was still within cooling off period I chose to cancel the policy and asked for a refund. Guess what.. £5 to cancel my policy. Customer services polite but utterly clueless. Avoid if possible. ”

“ this is not refundable and we can not guarantee that your claim will be upheld. ”

“ I emailed after this demanding a refund & received 4, yes 4, fairly substantial emails with legalese jargon. ”