Nova Reviews

“ There is no need to chase a response as Customer Service do not have access to the full details of your complaint. ”

“ Terrible company - they charged me £4.99 to just cancel the auto renewal. Five pounds charge to not renew my policy and go somewhere else! Just thankful that I didn't have a breakdown and have to actually use the service during the year. Very rude on the phone when I tried to complain as well. Avoid this company. ”

“ Twice got on to customer service text chat, twice Cody has not responded yet his window is open, must be working from home and the Gas man is fixing his cooker , Im not that important to Nova ”

“ If you don't wish to renew or opt out of auto-renewal then please visit our Customer Services section on the Nova Direct website. ”

“ I phoned, wrote and exhausted their complaints procedure, getting nowhere with them - they even told me the Financial Ombudsman Service had upheld previous cases. ”

“ The woman I spoke to said every company is like this, well I’ve never come across it before! Apparently, as it’s in their small print, it’s not illegal, shocking! I did however have a call out and the breakdown service were there within the hour, so there is that. ”

“ Do not use this company,absolutely atrocious customer service,how do they get away with it,it has taken nearly three days to sort out car insurance and still don't know if on cover,probably the worst car insurance company there is ,do not go with these people! ”

“ Never dealt with a company as poor as this, terrible customer service and don't even provide breakdown cover to their customers. ”

“ I don't know why this company is still allowed to defraud people of their monies. Poor customer service, they look for every excuse to deny your claims, and then charge devious cancellation fee even at the point of auto renewal. Its so sad and cannot write enough about how bad their service is. I'm on the process of reporting them to the ombudsman. Such an appalling and shameless company. Avoid at all cost. ”

“ Honestly don't know where to begin. Terrible service . Take money and don't actually give you any insurance. Also helped themselves to money out my bank account that that wasn't there's to take. Looking to report them for fraud. Please don't make the same mistake I did and get insurance with them ”