Nova Reviews

Name: Nova
Rating: 1.14

1.1 Rating 123 Reviews

3 %

of reviewers recommend Nova

Company Reviews

Questions

Metrics

1.1

Based on 123 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Vanessa Hutson

Lara Toni

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company. 6 years NCB, no changes or claims etc yet expect me to renew again after RAISING my insurance by £166! Last year with them my renewal offer was less than year before as it should be, why on earth they think its acceptable to raise it hundreds this year, when no changes/claims have been made, I don't know! No explanation given at all. Disgusting. Avoid, avoid, avoid!!”

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Posted 7 years ago

“Terrible customer service. None of the staff follow up on things and all they seem to do is pass the buck. Manager never available to speak to and issues that you have never get sorted. Stay far away from them for car insurance.”

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(Van Insurance) - Posted 7 years ago

“took out van insurance on wed not due to start till Friday. I cancelled same day because of price hike due online question. I was told on the same day that my policy was cancelled minus £60. I was due for a refund on fri. No reply to my calls or email. Called over aweek later only to be told that my refund was issued yesterday. 6 days later! Don't bother with this company”

Helpful Report

Posted 7 years ago

Nova is rated 1.1 based on 123 reviews