Onequote Direct Reviews

“ :I informed one quote about husbands death So they could cancel insurance . My daughter dealt with everything for me about insurance .never heard back from them she had to e mail to see what happened .i then got letter stating insurance had been cancel in June received letter dated ist July and received around 7 th July .so had been driving uninsured for around 3 weeks unknowing .also said I was due a refund Which still hasn’t arrived .ive made 3 phone calls to them asking when I would receive my refund keep saying it on way .my phone calls cost me £8,50 a call that’s x3 .no leetter apologising or offering any compensation .terrible customer service certainly won’t recommend them to any body ”

“ No issuses friendly service ”

“ I am very impressed by one quote direct. Providing my cover was easy and clearly explained, then processed without any problem at all. I have had reason to call the helpline on a couple of occasions and was dealt with efficiently and with complete satisfaction by the service provided ”

“ very happy with overall service ”

“ Have not made a claim so difficult to comment on its service overall. ”

“ Charged £100 for being a year out on my no claims, I sent my no claims certificate through not realising my error when completing my application for insurance.I put I had 8 years instead of 7. Instead of being understanding in that I had made a mistake the company threatened to cancel my insurance if I didn't pay the £100 admin fee. There was very little difference between the price of the insurance based on 7 or 8 years but the company wouldn't make any allowances for my mistake or display a human side when dealing with me. I received numerous emails demanding payment even though I had spoken to no less than 3 advisors to advise them of the date i would be paying the £100 which was well within the 14 days they had given me to pay the fee. On top of this i received several phone calls while at work. The company showed themselves to be completely incapable of communicating with each other. Being an account manager myself i understand how the process works and everything needs to be recorded these days. All in all a really poor experience, I will not be renewing my insurance and would advise people to seriously consider other options before dealing with this company. I made a mistake and acknowledged this with the company and agreed to their demand of £100 to change the policy. Very poor customer service and experience ”

“ I have rated customer service as average, this is because their opening hours to discuss or cancel my renewal are 9 to 5.30 Monday to Friday and shorter hours on the weekend, my working day is 8am to 6pm seven day a week. Many people like myself are unable call within these hours, a later opening time would be appreciated. ”

“ Good customer service ”

“ Recently had breakdown the customer service was very good. ”

“ great value and service will use them again this year if the price is right. ”