“This is the second year in a row that my cat's insurance premium has increased dramatically. Last year it rose from **£180.84 to £398.04**, and this year it has increased again to **£557.28**. These increases feel completely disproportionate, especially as my cat's asthma is well managed and her condition has remained stable.
Unfortunately, because she has a pre-existing condition, changing insurers is not a realistic option as her asthma would almost certainly be excluded from cover. That leaves existing customers in a very vulnerable position.
I chose this provider believing they would offer fair, long-term cover, but instead it feels as though they are taking advantage of pet owners who have little choice but to stay with their insurer. I appreciate that premiums can increase over time, but rises of this magnitude are difficult to justify.
I really wish there was greater regulation of pet insurance premiums to protect loyal customers from such disproportionate price increases.”
“After a conversation with the manager of the pdsa thamesmead, I am extremely distressed and in shock with her reply to me trying to get fluids for my cat who is suffering from kidney failure. Although the vet previously told me to bring back my cat as soon as he wasn't well for him to get more fluids, the manager refused to see my cat and advised me to go to a private clinic instead, she said that pdsa didn't have the money to help a dying cat and was extremely rude delivering the message. I am appalled by her dismissive attitude especially since it was the vet's decision in the first place.”
“I contacted the PDSA after my dog managed to escape from a secure garden, (some nice people had kicked a hole in the fence) unfortunately my dog was hit by a car, he was taken to the vet, where after x ray and so on found that his elbow was broken and need it an operation, the vet assured me that with the op he would make a full recovery, the sticky point is that the operation would cost over £2500. Money which due to the fact that I am on PIP I can only dream about. As requested I asked the vet to forward all the information to the PDSA. The PDSA, despite the fact that I was prepared to cover some of the costs, told me that the only thing they would do was to amputated the leg. Not sure why as they were fully aware that an operation would allow my dog to live a normal life.
It is my sad experience that generally speaking most of the vet are only interested in profits, if you can not pay we can only destroy the animal as it is the human thing to do, but I thought the the PDSA as a charity would be more understanding and compassionate. how wrong I was.
I do not know where I will get the money from, but my boy will have is operation. Thank you for nothing PDSA”
