The Co-operative Young Driver Reviews

“ initially good service very nice blah blah good quote for new female driver aged 18. ”

“ Would rather have paid up and used another service as this Olly caused stress and confusion. ”

“ the customer service that is "provided" by the company i absolutely dreadful and is merely a headache waiting to happen for anyone even considering to purchase this insurance. ”

“ the Customer service was awful I tried calling them and it took me ages to get through the menu when I called up and then when I finally got to the stage where it would connect me they hung up and said they were closed ”

“ The staff taking my insurance information clearly didn't know what they were doing. I was on the phone for nearly an hour trying to sort insurance out. After speaking to a second member of staff it was apparent they knew less than the first person. I ended the call. phoned another company and was sorted in under 15 minutes. Very poor service. ”

“ My son has had a black box fitted two years ago and his renewal has just come through, he rang customer service to speak to them regarding a cheaper price he could get, they were not interested and wanted to charge him an extra £100.00 as he had changed his job, still in the automotive trade. They would not consider any discount, I have never heard of this before, obviously don't want to keep repeat custom, my advice - don't use them. ”

“ However, I am disgusted at their customer service. ”

“ Im 18 years old and i took insurance out for £3000 and have a had a letter through my door asking for more money and when i phoned the coustomer service line it was appalling even from the major they fiddle about with you dash board saying they have put stuff on there when they havent if your a young driver i would stay well clear and never use them as they are rip of merchants worst company my family have been ever been with and been driving 30 od years ”

“ Customer service just hangs up on you. completely useless when they stay on the phone anyway ”

“ My son got a policy with them and they cancelled as their had been a claim and didn't even notify him and charged us £120.00. We were unaware of the claim as it just flagged up on their Q system. The claim turned out to be not a claim anyway. He was actually driving when cancelled and they didn't notify him. I would strongly recommend that young drivers do not use CO-OP Young Drivers insurance. Very poor service and communication. ”