“Total cowboys. Do not buy from these people. Took out a policy via compare the market and was told that no claims couldn’t be used from my other bike and would increase policy by over £120, they also weren't up to speed on DVLA protocols for my licence category and were trying to tell me I had to have a valid CBT despite having a licence but then checks and confirmed I was right. Re-ran quotes on CTM and came out over £100 less than their quote so told them wanted to cancel within cooling off period at which point they advise I’ll only receive a partial refund of around £70 and they can’t match the new CTM quote with no claims added. Left in a situation where I’ve no choice to pay the extra and be insured through them. Will never use them again, be warned before you make the same mistake.”
“I would rather poo in my hands and clap than use these ***ts again ! It’s a scam, my bike was stolen and they wormed there way out of paying out by all means..... if you actually want to be covered go else where !”
“Avoid at any cost. Asked to provide additional information that no other insurance done before. Felt that this was a step too far. Have cancel the policy only to be stunned with extortionate cancellation fees. In all, waste of time and space.”
“Said I didn't cancel my policy when I did after I sold bike and sent me a letter that also contained somebody else's certificate of insurance and policy schedule !!!”
“I would never ever ever ever use this company again. Worst customer service in the world. Charge your to change your address, charge you to improve bike security, they would probably charge you to change your underwear. They are only wicked in the colloquial sense.”
“Very poor customer service . . The member of staff I spoke to was rude and unhelpful even sarcastic! Constantly left on hold before even speaking to a representative, they tell you they are unable to call you back, you can never speak to a manager as they are always unavailable! They are helpful until you have actually finalized insurance with them and then they are diabolical if you need to amend anything. This is a review based on two awful experiences with them I would never recommend them to anyone!”
“Very poor customer service all ways threaten to cancel charge still want the full amount after they cancel them self just the worst insurance out there”
