“Avoid at any cost. Asked to provide additional information that no other insurance done before. Felt that this was a step too far. Have cancel the policy only to be stunned with extortionate cancellation fees. In all, waste of time and space.”
“Had to claim off someone because someone rear ended had never claimed before and wasnt sure of the process sorted it all for me very quickly would reccomend”
“Wanted to change my bike with 3 months remaining, they wanted more for three months than taking out a new policy elsewhere for a year. I told them not to bother to which the very stroppy female customer service employee informed me that as I had obviously sold my other bike, they will cancel the policy and I still have one month to pay. Then went on telling me if I cancel my direct debit they will instruct a debt collector and affect my credit scoring, I will also lose all my NCB,
That was the final straw, I had no intention of A. selling my bike. B. stopping my direct debit and C. its on classic cover where I don't use my NCB on it.
Very good customer services love, you lost your company a customer in two minutes, your company must see you as a great asset.”
