Gearooz have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I was guided towards the best option and offered it at a great pay monthly price.
”
- Steve
“
When I had made my decision on the controller that ticked all the boxes - we negotiated a price that Matt agreed - what a star ! (Gearooz are a breath of fresh air -and as a DJ of 30+years standing - I find it extremely rare that I can get a great deal on my equipment requirements.
”
- Stuart H
“
Exactly as described, arrived quickly , and cheapest price I could find anywhere, could not ask for more
”
- Jason
“
)He needed to order from Holland I believe-and quoted me a week for delivery-which was fine by me, though amazingly it was delivered today -4 days later!Amazing service.
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- Stuart H
“
Good quality product, good value for money & delivery spot on! Great stuff 😎👍
”
- Anonymous
“
First time buyer from Gearooz. I purchase a set of headphone as were £10 cheaper than its closest revival. Ordered Monday afternoon and received Wednesday morning. Free delivery and was kept updated by text as to a delivery time. Great service and would use again.
”
- Wayne
“
If you request a refund, as per your rights in the Consumer Contracts Regulations, you will soon become familiar with the constant empty promises of "I will chase this up with Accounts" and "They have told me they will do this tomorrow" given to you on a daily basis from the sales staff.
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- FZ
“
Very Fast to take your money, thereafter very bad customer service, expect used / damaged goods (other reviews also back this up) Do not trust what this company says, I was both misinformed and lied to, any problems they will try to pass the buck (It’s not their fault) should you request a refund, they will hold onto your money for as long as they can.
”
- Anonymous
“
Bought a speaker on the black Friday deal it came with a smashed plug and dented speaker cab/grill rang them and was told it would be swapped and to wait for an email. Email never came so I rang them and was told they would refund me but not replace as it's no longer available on the black Friday deal ..... Super Poor Service from Gearooz
”
- Chris
“
Thank you Gearooz for the awesome service.
”
- Steve
“
)He needed to order from Holland I believe-and quoted me a week for delivery-which was fine by me, though amazingly it was delivered today -4 days later!Amazing service.
”
- Stuart H
“
First time buyer from Gearooz. I purchase a set of headphone as were £10 cheaper than its closest revival. Ordered Monday afternoon and received Wednesday morning. Free delivery and was kept updated by text as to a delivery time. Great service and would use again.
”
- Wayne
