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Gecko Custom Reviews

4.5 Rating 269 Reviews
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Happiness Grade
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About Gecko Custom:

With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.

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Refund - Difficult

10.00%
Industry Average
They claim a size US 7 in women's is a size 39/40 which it clearly is NOT! Look at any conversion chart and you will see a size 7 is a size 38 in Asian sizes! They are not willing to refund or redo these slippers.
posted 2 months ago - Anonymous
I contacted customer service to complain about the lack of transparency and demanded a cancellation and full refund for this scammy behavior.
posted 3 months ago - Anonymous
I told them I didn’t want this material and wanted a refund.
posted 3 months ago - Anonymous
Horrible customer service. Do not order. Takes forever to ship and will not refund order.
posted 3 months ago - Darren Scott
Ordered 9 t shirts on July 12. They still haven’t shipped. I don’t want them anymore. I just want my money back. This company is run stealing. No one will respond to their emails regarding a refund.
posted 7 months ago - JM
Love the item. Customer service is awful. Ordered 5 tassels for all the children graduating and received one. Haven’t heard back from customer service. I sent the pictures in as requested.. still nothing. I need to hear from you all or have to submit a request from my card for a refund.
posted 11 months ago - Anonymous
Very bad.Ordered 4 personalised glasses .One came only in good condition.texted were mixed up on 2 dif type of glasses and the print was very bad.have no my order that i placed,no refund..costumer service very bad,not helpful at all.Very disapointed
posted 1 year ago - Anonymous
Ordered a size 3X looks like a size medium at best! Waste of money. Would like a refund as these swim shorts are useless to me now, but I’m not going to hold my breath. I was not able to upload a photo because your site won’t let me, of course. But the waist measures 17 inches!!!
posted 1 year ago - Pam Turner