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Personally I've always found the customer service team very good, efficient and pleasant.
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posted 3 years ago
- Anonymous
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I have been a customer since 2013, back when it aired in USA, featured the London red phone booth and customers could call in and talk with the hosts. I have purchased expensive pieces and cheap. I only had one bad experience with an order, but they made it right. I feel GEMPORIA is legit and has great jewelry at fantastic prices! Customer service agents are always helpful, courteous and friendly!
”
posted 3 years ago
- Anonymous
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GEMPORIA refunds take an unreasonable time
Also I cannot watch Edina her instant hair fiddling is unwatchable. Someone tell her for goodness sake. It’s so annoying
However the customers service team are brilliant and very helpful
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posted 3 years ago
- Anonymous
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After a pleasent phone call with customer services, within a week we had received a perfect replacement and an apology.
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posted 4 years ago
- Tony Ratcliff
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I made a number of purchases on GEMPORIA in 2019 .I found service good, fast, - I agree that they should emphasize the return costs of goods/insurance is the purchasers responsibility : when I did return a number of items they were quick in meeting their comittment to no quibble full refund.
However I had only one item so far valued, and it came in at less than a third of purchase price - Mike
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posted 6 years ago
- Michael Mulvey
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They made me sooo happy because there prices are so great that I can just about afford to treat myself now and again with something so precious that will last a lifetime and beyond, and there customer service is second to non. Thanks GEMPORIA for helping to make my life so much more colourful.
”
posted 7 years ago
- Debra Forrester
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Phone operators are very polite and helpful goods came on time
packaging very good and after sales service is spot on would recomend
this company to anyone.
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posted 7 years ago
- Barbara Smith
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Great service and lovely people very happy with them
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posted 7 years ago
- Frank Thorniley
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Absolutely brilliant service; flawless just like their gems
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posted 8 years ago
- Maria
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Great customer service and fantastic delivery times. Great jewelry at great prices.
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posted 8 years ago
- Samantha Macwilliam