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Anonymous  // 01/01/2019
Customer beware. I should have been on alert when Chris gave me an estimate before even looking at my RV. I assumed it was a cautious high end worst case estimate, not a base line from which to add on extras.

I think they figured I'd never return anyway as they knew I was from out of state and needed to leave in a few days. Aside from a 30% increase from the estimate, which they said if it were to exceed the estimate they would call. They didn't.

I received my RV with the interior carpet filled with shop floor grease, rugs and bedding topper too. I brought it back and they tried to clean it with strong solvents that didn't work which delayed my trip by 2 days to have it air out.

They jerry rigged the generator muffler hangers with non-OEM products that fell off ($112.85) within a couple hundred miles resulting in a loss of a $169 tail pipe along the highway. Also my bumper fell half off in the same timeframe. I asked for security tapes and intake photos of the rear passenger corner as someone had ripped the bumper off and just set it back on, the brackets were bent. I asked them to ask the service guy who did the grease job on my interior if he had an incident that pulled it off. No comment on that, no security footage, no intake photos of that area of the vehicle. Not saying they did it but... Insurance took care of it.

The air spring bladders in the rear were filled with air for $112.85, which when I do it, it a 5 minute job of a 'puff' of air. I wrongly assumed it would be a courtesy to do it given its simplicity.

There are other issues but this story should be enough. Would I go back? No.
Posted 4 months ago is rated 1.00 based on 1 reviews