“We waited almost an hour for our appointments for my self and two children, then the next day get an email to say we missed our appointment and now at risk of being struck off, we were there in the waiting area!!! Shocking.”
“Had an appointment for a broken tooth, to be honest I thought I was going to have to have an extraction but thankfully my dentist filled and saved the tooth, many thanks for very attentive care, and also the receptionist was very helpful.”
“Wanted to make an appointment so called in to Genix , receptionist said that there was actually an appointment available about 20 minutes later so I took it and instead of having to go back at a later date , my problem was sorted and I was on my way back home within an hour. Thankyou to all at Genix.”
“I visited Rowaida for a check up recently and she was very kind, patient and helpful. She answered all the questions I asked her very informatively and totally settled my anxiety.
So thank you Rowaida, you are great!
Kind regrds,
Jackie Cutner”
“I absolutely hate the dentist but I had an appointment with prasaba and she made me feel at ease and was really understanding. Also Dawn and June at the reception desk were also fab too really made me feel welcomed.”
“Came here as in alot of pain my dentist Pasba was so kind and caring her nurse Chloe made me feel as ease and the reception staff were all brilliant especially Dawn she made sure I was OK”
“Omg this guy was amazing. Mohammed Shareef. Dentist at Genix dental practice. I was literally shaking in my boots when I sat down on his chair for five fillings all in one go so I don’t need to go back. But his whole presence and approach made me so relaxed and with that Spanish flamenco chill out music in the background he transported me to another level. His nursing assistant was also very good. Kadija. She explained everything to me before and afterwards. And did not hurt me. I’m definitely going back to this practice and dentist for all my tooth problems.”
“Went with my daughter who had pain, really good , but I have used them with no issues got her an appointment quickly, treated well and pain went , thanks for the help”
“Shocking treatment.
The last two visits that I had made to this Dentist have been running late. One of 30-35 minutes, the other was 25 minutes.
This morning was no different. The Dentist sauntered in at 09:25 (the time that I should have be starting my treatment – I was the second appointment of the morning) smiling and with a cup of coffee. She obviously had enough time (despite being late) to get a coffee from the local Starbucks!
When I spoke to the secretary asking if they were running late, she said that she didn't know if the Dentist was in yet or not. I remarked that she had turned up late and maybe that it was her job to know if the appointments were on time and if the Dentist had even arrived!
Eventually I was seen 20 minutes late. No apology, no smile when I went in. She spent 30 seconds looking at my teeth. Said that I needed a filling replacing (I knew this... this is why I had booked in to see her and this was the filling that she had done only last year) and that my lower teeth needed some extra cleaning. Then that I should re-book. I asked if it was possible to do the work now? ‘No’ was the answer without an explanation.
Before I left the room, I asked if it was normal for her to be late into work as all of my previous appointments had been late. She replied that she was only 7 minutes late that that was not late for her. I replied that everyone else was here and that she was setting a bad precedent to the practice and customers. She just replied that it wasn't that late. My reply was that late is late, no matter how much and that it wasn't good enough, also that I still had not had an apology. ‘I am the customer and I'm paying you.’ She said that she would not charge me the £21.60 for this morning (for 2 minutes work) and that I should look elsewhere for a Dentist.
I would seriously reconsider going to Genix again.
If you want a proper service with fillings that don't fall out, staff that know when they're Dentists have arrived and Dentists that actually care about getting to work and looking after their clients, I would look elsewhere.
A total disgrace. A shambles from the beginning and complete lack of respect!”
