“Ordered a car part from them and it took them 90 days to ship me the actual product I ordered which was claimed to be in stock. they shipped me a total of 3 downpipes. 2 being incorrect and 1 being correct. after they shipped the correct part they offered a refund of $300 for my troubles. they then threatened me with a lawsuit to return the other 2 downpipes they sent me. they said they would refund me the $300 once i ship back the other 2 pipes. one of the pipes made it back to them and 1 seems to be lost in shipping. they are now refusing to refund me the promised $300”
“I made a mistake on my order. I reached out to the company 2 minutes later and they are charging me a 10% fee to cancel my order. Do not do business with this company!”
“If i could give less i would. I ordered a steel oil pan kit for my 2017 golf sportwagen. Immediately on arrival, I noted that one of the studs for the oil pressure sensor was slightly angled, but due to the nature of my vehicle leaking from the oil pan, I did not ask for a replacement as the repair was urgent. When I went to install the pan, the bolt was halfway down the stud and the stud completely broke. The bolt wasn't even anywhere near flush with the oilpan.
I emailed the company, they took a long time to reply, and when they did, they obviously did not even read my complaint, immediately telling me that I overtorqued the bolt and they would not be refunding me. I didnt even get a chance to torque the bolt. The fact that they did not take the time to READ and ask questions or even attempt to understand the issue, confirms they are preying on the consumer. Shame on them. My car is now leaking oil once again due to their poorly made product and they are refusing to take responsibility for it.
Upon doing the research I should've done prior to making the purchase, I found multiple reviews of the same stud snapping, some of these reviews dating back years. Not a new problem, and they obviously have not made an attempt to fix the existing issue.
Do yourself a favor and stay away from this DISHONEST company who doesn't take the time to actually read and understand the issue, rather they glaze over and assume. This is ridiculous considering i now have to fight to have my money returned as well as having to redo the job so my car isnt leaking oil. My credit card company is aware of the details. I cant beleive they advertise this as a "quality" part.”
“Connor at customer service is awesome!! Got me the parts changed up asap!! Very helpful!! Can’t say much about the guys in the Calgary warehouse they looked annoyed that I was asking! Conner great customer service!!!”
“I have ordered three times in one year and all of the times the goods arrived very fast and in a good state. I hope that they will expand their shop with more stuff. I am very glad about the pricing and quality.”
