“Absolute worst customer service. Gigs and Tours doesn't want to tale responsibility for a mistake on their side, gives unhelpful answers (I guess it's a lot of AI) and starts to ignore the customer completely at some point. The problem could have been solved easily but they're not ready to take any responsibility.”
“If zero stars was an option I would have taken that!
After booking Peter Kay tickets for a special occasion, we are extremely disappointed that the venue has had to cancel the event. The option of a day the following week has been given but we are unable to attend on that day due to work commitments.
So reluctantly we took the option to have the tickets refunded. We paid a total of £450 for our 6 tickets but have only been refunded £390! Plus we are out of pocket for the venue parking of £25! Sure this is not acceptable for something that was entirely out of our control”
“Absolutely hopeless, bought take that tickets of which the queue just kept me there I went on another browser got straight through. Cannot pick seats and the customer service team are useless and couldn't care less if you need help with them or moving seats or any requirements. They just want your money and please don't contact us again - why take that would use such a company I have no idea - 100% unless and couldn't care less about the fans. Wait for AXS to start selling”
