“Hi, I had a very bad experience with this Company, seems to scam people and offer what doesn´t have, as a compensation offer something ridiculous or stop answering..
In resume…
PAID ON LINE… Tuesday 27 March, 2018
INCORRECT ITEMS RECEIVED… Wednesday, May 16, 2018 1:57 PM (almost 2 months).
SITUACION WITH ITEMS: BAD QUALITY, NOT ORIGINAL, DIFERENT COLOR AND MODEL.
SOLUTION OFFERED BY SELLER: keeping the items in hand and then apply for 20% refund
WHAT WAS ASKED: FIRST TO SEND THE CORRECT ONES, LATER FULL REFUND.
FINAL SELLER´S ANSWER: ….. NONE.
Here are some of the e-mails with the information…
________________________________________
From: Gustavo Alanis
Sent: Thursday, May 31, 2018 1:25 PM
To: Ann Lee
Subject: Fw: Message from www.ginaatgables.co.uk
Hi, could you please answer this issue....
________________________________________
From: Gustavo Alanis
Sent: Thursday, May 24, 2018 9:52 PM
To: serviceonline.ann@gmail.com
Subject: Fw: Message from www.ginaatgables.co.uk
Hello Again...
I see on your webpage that the same items are still now on line if I wanted to buy them again... wich means you have stock or your are able to send them...
... I am not trying to abuse in anyway with this purchase, I only want to get the items that were mention on my order and I pay for, if the warehouse made a mistake... the company need to get it right, that is why I ask for send the 2 pair of shoes that I pay for, or full refund.
Best regards,
Gustavo Alanís
Av. Benito Juárez 1220 (carr. 57)
San Luis Potosí, SLP
México
________________________________________
From: Ann Lee
Sent: Thursday, May 24, 2018 7:02:46 AM
To: Gustavo Alanis
Subject: Re: Message from www.ginaatgables.co.uk
Sorry,I have checked with backoffice it’s unavailable now.How about keeping the items in hand and then we apply for 20% refund? Thank you.
________________________________________
From: Gustavo Alanis
Sent: Wednesday, May 23, 2018 11:33 AM
To: Ann Lee
Subject: Re: Message from www.ginaatgables.co.uk
Hello again,
Thank you for answer, but the items that were delivered were 2 pairs of non original asics shoes of poor materials and of different colors and models of what I pay for. I cannot use them for what I bought them... training, or for anything else because I only use original asics.
I ask for a full refund, or please send the two pair of original asics that I pay for.
Best regards,
Gustavo Alanís
Av. Benito Juárez 1220 (carr. 57)
San Luis Potosí, SLP
México
________________________________________
From: Ann Lee
Sent: Wednesday, May 23, 2018 3:47:55 AM
To: Gustavo Alanis
Subject: Re: Message from www.ginaatgables.co.uk
Sorry for the mistake by the warehouse.How about we refund you 15% as compensation?
________________________________________
From: Gustavo Alanis
Sent: Thursday, May 17, 2018 1:57 PM
To: Ann Lee
Subject: Re: Order Confirmation No: 20
Hello Ann,
Yesterday I received the package of the Order #44b638-20 with the tracking number LZ172974429CN, but the two items that I pay for were not the items delivered.
WHAT I RECEIVED!!!!..... 2 PAIR OF NON ORIGINAL ASICS SHOES OF POOR MATERIALS AND OF DIFFERENT COLORS AND MODELS OF WHAT I PAY FOR...
I need a quick response about this situation, and full refund of what I pay, including shipping cost.
Best regards,
Gustavo Alanís
Av. Benito Juárez 1220 (carr. 57)
San Luis Potosí, SLP
________________________________________
From: Running Shoes
Sent: Tuesday, March 27, 2018 7:23 PM
To: Gustavo F Alanis Jurado
Subject: Order Confirmation No: 20
Order Confirmation from Running Shoes
Gustavo F Alanis Jurado
Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 20
Date Ordered: Tuesday 27 March, 2018
Detailed Invoice:
http://www.ginaatgables.co.uk/index.php?main_page=account_history_info&order_id=20
Products
------------------------------------------------------
1 x Men | ASICS GEL-DOMINION Volleyball Shoes 6448801 Colour:
NAVY/SILVER/WHITE (Shoes#2017&01677) = 37.92
Size UK11=US12=EUR46.5
1 x Men | ASICS Tiger GEL-UPCOURT Volleyball Shoes 7818148 Colour:
BLACK/SILVER (Shoes#2017&01900) = 24.95
Size UK11=US12=EUR46.5
------------------------------------------------------
Sub-Total: 62.88
Zone Rates (DHL/UPS And Other shipping) (Shipping to): 16.39
Total: 79.27
Delivery Address
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Gustavo F Alanis Jurado
Av Benito Juárez 1220 (Carr 57),
SAN LUIS POTOSI, Mexico
Billing Address
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Gustavo F Alanis Jurado
Av Benito Juárez 1220 (Carr 57),
SAN LUIS POTOSI, Mexico
Payment Method
------------------------------------------------------
Credit Card”
