“Not very helpful in processing rush orders. I am an event planner and would have been happy to use them regularly but very unimpressed with customer service.”
Daphne,
Thank you for your feedback. I am sorry to hear about your disappointment in our customer service. We understand how important timely shipments are, especially for event planners working on tight schedules. In this case, your call came in after our warehouse had already closed for the day, which unfortunately meant we were unable to ship your order the same day. However, we did process and ship it the next business day per your request.
We value your business and strive to support rush needs whenever possible. While we regret that our cut-off times impacted your experience, we hope you’ll consider giving us another opportunity to assist you. Our team is always happy to help, and we appreciate the chance to improve and better meet your expectations in the future.
Sincerely,
Dana Whitmire, National Sales Manager for Glassnow
