“
I decided to cancel the membership and not use their service.
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posted 2 months ago
- Amanda Ye
“
No service provided. Refused a refund.
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posted 4 months ago
- Anonymous
“
Very poor customer service, their structure is described to seem helpful but in reality they achieve very little for the cost of thier service.
”
posted 5 months ago
- Anonymous
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Do not use this company’s service. They hide costs and charge unwanted subscriptions. Their engineers are not specialised, and the whole experience felt misleading and unprofessional.
”
posted 5 months ago
- Zeynep Altin
“
I was asked if I wanted to subscribe the service, I was absolutely clear I did not want to, it was a one time issue.
”
posted 6 months ago
- Ben Mansell
“
Pathetic service, Hidden excessive charges, Endless delays for a simple problem, endless chasing up and no updates despite hollow promises, They hide behind the fine print of terms and conditions cleverly designed to protect themselves.
”
posted 8 months ago
- Anonymous
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Very poor service from start to finish.
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posted 9 months ago
- Cook
“
Awful experience
£149 paid upfront for not doing any repairs to our oven door
Terrible customer service via telephone....not interested in the slightest
DO NOT use this company
”
posted 9 months ago
- Anonymous
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Appalling service DO NOT USE!!!
Seven weeks after I reported a problem with my oven it still hadn’t been fixed even though I’d paid £250 for parts and labour. When I rang to cancel they refused to give me a full refund and charged me £60.
Call handlers are unhelpful. Purely a money making company.
”
posted 9 months ago
- Allan Richards.
“
They have a small customer service team who seem geared up to avoid making any restitution and it seems impossible to go higher fora second look.
”
posted 10 months ago
- Anonymous
