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Go.compare.com Reviews

4.6 Rating 39,083 Reviews
93 %
of reviewers recommend Go.compare.com
Company Reviews Product Reviews
48,306
 Questions Metrics
4.6
Based on 39,083 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Go.compare.com Reviews
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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Rebecca Cannon
Unverified Reviewer
“I’m honestly baffled by these good reviews, it’s been over 9 months and I still don’t have my excess payment back. I leave message after message on my portal, and I’ve now sent emails with no reply. It took 3 weeks to be told they couldn’t open a document I attached, which I sent by email 2 weeks ago and guess what …… no reply. I understand everyone is busy but there are months between replies. MONTHS!! Really wish I hadn’t bothered and most definitely won’t bother doing this again or using go compare”
Helpful Report
Posted 2 years ago
Hello Rebecca, Thanks for leaving a review, we are sorry for any inconvenience caused. We are very sorry you have not received your free excess cover payment. Please get in contact with us and we will be able to look into this further for you. We apologise for any inconvenience this may have caused. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm we can do this for you. Many Thanks, Leah
Posted 2 years ago
Ian
Verified Reviewer
“Here is yet another bad review of Go.compare.com's free excess cover claim. Apparently if you submit the relevant documents they pay out your excess or get back to you to update you on your claim within 5 days. The reality however is somewhat different, you'll never hear from them again!!!”
Helpful Report
Posted 2 years ago
Hello, Thank you for leaving a review, we are very sorry to hear that you did not enjoy your experience with us. As you are posting on a review site, we are unable to access your Go.Compare account and look into this for you. However, if you would like to discuss this any further, please email us on customerservices@gocompare.com or call us on 01633 643 019. Our lines are open Monday - Friday, 9am - 5:30pm. If you wish to contact the excess claims team to discuss your ongoing claim, you can do so on 0330 123 3540. Their lines are open Monday - Friday, 9am - 5pm. Many Thanks, Harry
Posted 2 years ago
Paul Nicholls
Unverified Reviewer
“tried to complete car insurance through go compare for 4 days without success there site will just not allow me to purchase online, useless”
Helpful Report
Posted 2 years ago
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh
Posted 2 years ago
Michael Hicks
Verified Reviewer
“I took car insurance out through topcashback via gocompare back in February. Surprisingly gocompare have not paid any cashback even though the transaction was pending. If the deal wasn't there surely it should never be pending! It appears it's another rip off from a big company. Sod the normal people who put you where you are.”
Helpful Report
Posted 2 years ago
Hello Michael, Thanks for leaving a review. We are sorry to hear that your cash back has been declined. In the first instance we would ask you to raise a transaction query with the cash back provider. Then you would speak to our customer service team on customerservices@gocompare.com. When or if you have already contacted us, we will raise this with the affiliate team who can confirm if the correct process was followed and if you are eligible for the top cash back offer. There are terms and conditions which need to be followed to be eligible for this. If you need any further assistance, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah.
Posted 2 years ago
Claire Mahoney
Unverified Reviewer
“Took only a few minutes to create my quote. In less than half an hour I had new car insurance. Perfect!”
Helpful Report
Posted 2 years ago
Robert Brown
Unverified Reviewer
“There are at least 20 dissatified custmers for every happy one when it comes to GoCompare's "free excess cover". There ain't no free lunch! It should be pretty obvious that very few customers are going to get their excess refunded. The chances of gettting your excess refunded are virtually nil.”
Helpful Report
Posted 2 years ago
Hello Robert, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah.
Posted 2 years ago
Anonymous
Verified Reviewer
“1 DO NOT NORMALLY LEAVE REVIEWS BUT BY USING THIS SERVICE IT HAS SAVED ME OVER £200.00. fantastic.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Go Compare - GO ELSEWHERE! Bought home insurance with a promise of £30 with topcashback and they have refused to pay out on a totally legitimate claim! How can a large company do this to an ordinary man on the street in times of austerity! AVOID!”
Helpful Report
Posted 2 years ago
Matt
Unverified Reviewer
“£38 TopCashback payment was declined after I took my car insurance policy out through them. GoCompare refuse to look into it - if they say no, that's it - you just have to swallow it. My advice is to use a different comparison site if you want cashback.”
Helpful Report
Posted 3 years ago
Jeet Rajpal
Verified Reviewer
“Easy to use site, best prices and decent rewards”
Helpful Report
Posted 3 years ago
Mk Mizan
Unverified Reviewer
“I had very good experience with go compare.com it very easy just log in”
Helpful Report
Posted 3 years ago
HUGH JENKINS
Verified Reviewer
“Update on my claim for £250 excess offer.... After many weeks of the runaround I formally complained to GoCompare and a customer services person reviewed the position and sorted out the claim within 24 hours, which is now due to be paid. I am very thankful for that, but clearly the claim process is not working very well. So overall 3 stars.”
Helpful Report
Posted 3 years ago
LDH
Verified Reviewer
“I compared with this company but now received emails and within the email is no option to unsubscribe instead you have to go to their websit and fill in all your details even date of birth and ask them to stop send emails. Seems to me like this company would be really difficult to deal with in the event of a claim if they are being so difficult with unsubscribing”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Easy to use, good prices and a good reward system.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Been with go compere for a number of years that best prices on line.”
Helpful Report
Posted 3 years ago
Ian Robinson
Unverified Reviewer
“Tried to claim £250 excess cover after accident. Absolute nightmare. Provided all SAGA insurance details, accident info and repair bill copy. Still wanted more but SAGA say they have given me everything they would normally do. This is a disgraceful rip-off by Gocompare as they seem to block payment by being awkward I have given up trying and writing the £250 off which is probably what they want anyway. Do not be fooled by this bogus advertising ploy.”
Helpful Report
Posted 3 years ago
Jez Nash
Unverified Reviewer
“Great service and found the cheapest car insurance. Had a bonus voucher too.Great stuff.”
Helpful Report
Posted 3 years ago
Jhonny
Unverified Reviewer
“Was about to buy through GoCompare lured by the excess but after reading the excess pain, decided to no use them. Also decided to send them a "Right to forget" so they dont have my data.”
Helpful Report
Posted 3 years ago
Karl Smithson
Unverified Reviewer
“Very good service”
Helpful Report
Posted 3 years ago
REECE THOMAS
Unverified Reviewer
“Really good and easy to use website”
Helpful Report
Posted 3 years ago
Go.compare.com is rated 4.6 based on 39,083 reviews
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