“They approved my account, waited until a customer signed up with recurring payments, then closed my account without warning. They've since locked me out of my account, so I can't cancel their payment. They now have all my banking info, my SSN, and my client's payment info. This company is an absolute scam - DO NOT SIGN UP.”
“I HATE this business!! They are the absolute worst. They allow you accept payments from customers, and THEN they suspend your account. The "Account Review" team can ONLY be reached by email and then NEVER respond. They have over $40,000 of my funds and have holding my account hostage for over two weeks and counting...”
“Review of GoCardless:
Our experience with GoCardless has been nothing short of disastrous. In the middle of migrating our entire billing pattern to their platform, they abruptly closed our account without any prior notice or explanation. We were left in the lurch, with no access to our account and no way to communicate with their team. The complete lack of communication was alarming—no phone calls, no emails, nothing. It felt as if our firm was being treated like common criminals, despite our legitimate business operations. This has severely impacted our business, leaving us feeling abandoned and disrespected. GoCardless has proven to be an unreliable partner, and I would caution anyone considering their services to think twice before entrusting them with your business.”
“I second the opinion of many other wronged small businesses.
GoCardless closed my account the day after it was 'verified', took unauthorised payments, and are yet to return my money.
Australian customers, please note that GoCardless is likely non-compliant with Australian laws. They do not provide a PDS or similar statement, which is an offence under the Corporations Act 2001. They don't appear on AUSTRAC's register. And their 'office' is a virtual office whose receptionist has never heard of GoCardless.
I recommend making a complaint with AFCA, as well as notifying ASIC for potential enforcement action.”
“I was frustrated and upset because I had been unable to withdraw $9000 my Hard earned money from GoCardless for the previous two months. I had reported this issue to Attorney John Goodwin two weeks ago, and I had given him the evidence and proof. To God be the glory, I had received a positive response yesterday stating that my money had been recovered from these scammers. I was able to get my money back with Goodwin's assistance. THANK YOU GOODWIN FOR YOUR ASSISTANCE.
Contact MR. GOODWIN'S WHATS APP ((+4 4 78 93 94 16 19)) TO GET IN TOUCH his field, AS Others MAY NEED HIS ASSISTANCE OR.
CHECK THE IMAGE ATTACHED BELOW TO LEARN MORE JOHN GOODWIN”
“This GOCARDLESS BANK, which claimed to have my hard-earned money, had conned me. They refused to let me withdraw any of the $22,000 I had deposited into my account. I had to ask a cyber crime agent for assistance after all of my attempts to withdraw my money were unsuccessful. I learned about GOODWIN. While searching for a solution, I came across reviews of GOODWIN and his assistance in helping individuals recover their money from scammers .His assistance enabled me to get my money back from these fraudsters called gocardless. Sincerely, I am pleased that I decided to get in touch with him via this or his Telegram account
(+ {4} {4} {7} {8} {9} {3} {9} {4} {1} {6} {1} {9}. Hiring experts like Mr. GOODWIN is the only way to recover your money from scammers.”
“Stay away from Gocardless at any cost they stole 200.000 USD from me they Just close my Account on the day of payout without any reason and my costumers already all have their products delivered and they refuse to pay me out and still hold my Money since 1 year they are rippers who take your Money”
“CROOKS! They will verify you them STEAL your Money! Don’t Use them!
They will wait for you to process larger transactions then STEAL YOUR MONEY!
They did to me what they did to all the other people on here. I was told my account was "Fully Verified" and had the account for months. I had 3 clients pay me on gocardless, 1 of which was a new client, the other 2 were established for the past year, paying me on stripe. After those 3 transactions, they sent me an email that they closed my account and did not give me any response but only STOLE MONEY!
Review outcome - Account closure
Unfortunately, following a recent review of your GoCardless account, we have not been able to perform this to a level which is satisfactory. We will therefore not be able to continue processing payments on your behalf.
Horrible Scammer Company
Terrible customer service.
Terrible Scammer Company.
CROOKS! They will verify you them STEAL your Money! Don’t Use them!
Rich”
“They did to me what they did to all the other people on here. I was told my account was "Fully Verified" and that same day, I had 3 clients pay me on gocardless, 1 of which was a new client, the other 2 were established for the past year, paying me on stripe.
I am selling Web Design, marketing and hosting services.
after those 3 transactions, they sent me an email that they closed my account because I did not meet their satisfactory use.
and they would not give me the money that was processed and did not mention they would return it.
Thankfully the next morning, after not able to sleep because I was so upset, I thought I was going to be thought of as a scammer by the new client, but I was able to still login, and cancel those 3 payments.
So that worked, I think. I don't know if they actually took the money from my clients.
or not. but I was able to cancel it.
But I don't trust them now.
I did appeal, but no way will I use them again. I don't trust them at all.
I just used my Authorize.net account to turn on eChecks, which does the same thing.
but I have to wait about 7 days for it to clear instead of 4 days. and I have to pay $10 per month now, but worth it, to not worry about them cancelling me, like GoCardless did.
Terrible, I even told support how it was not fair and they did not apologize or anything, they only said, okay we will close out the chat for now.
terrible response.
Terrible customer service.
Terrible Scammer Company.
Fully verified, to not satisfactory use?????
crazy.”
“Avoid This company!!
They freeze your account without any advise, and no reason for that.
They dont refund your customer payments, so your reputation as a serious company Will be lost!!”
“Connected through Xero where I have my other businesses. They took all my personal bank information and a few days later said I have been cancelled. They gave no reason nor any contact info to find out "why". Do not give them your bank info until you know you are going to be "accepted"”
“Don't do this. Connected via Xero. They have our funds from our customers and are now putting us through on-going "verification" hell. We were "verified" now they're saying we're not but have collected our money from customers and won't release it. I thought paying lower fee than using Stripe for cc payments. It's costing way more in lost, delayed income. Can't get the $6000 they have of ours - which they collected via our Xero invoices and now won't release.”
“After signing up to GoCardless we found that the overseas company was now entitiled to take whatever funds they liked out of our account and whenever they liked! No communication from GoCardless re this experience no matter how many times we have tried to contact. This is a SCAM! Stay away!”
“Already a week support is useless, is not clear system has bugs in it, and then after a week trying to get verified you get a message that they close your account, this is a rubbish company, not transparent or anything just a scam as many reported already not receiving their money. that has not a clue what they doing i advice to stay away and avoid any headache and frustration, unprofessional, slowly and useless..
AVOID AT ALL COST🤬🤬🤬”
“Gocardless hijacked funds from a customers payment. This Company would appears to be a complete scam. On June 25, 2020 we applied to receive ACH payments through the Gocardless for Xero via Xero directly as it was recommended integration, but that decision ended up being a HUGE MISTAKE. After signing up, we were notified that we could start taking payments immediately, while the account was being verified. We logged on to Gocardless and uploaded the requested copy of a bank statement, and assumed everything was in order.
On July 29, a large customer paid a nearly USD$4,000 invoice via the Gocardless ACH payment link directly on the Xero invoice, and we were notified via Xero that the customer paid the invoice in full. Our bank however never received the payment. When we contacted our bank, they saw no incoming wire payment, though the customer has a receipt showing the payment, and the amount had been deducted from their account. We logged onto the Gocardless portal, and saw the payment in there, less the GoCardless fee, but the account still appeared to be unverified, as it stated at the top of the page "You can now start taking payments! We're verifying your account to activate payouts - this normally takes a few working days and we'll email if we need anything else".
We contacted Gocardless on several occasions, and were given canned go responses. We then contacted Xero directly, and were told to contact Gocardless directly.
Over the next several week we opened several support cases with Gocardless, and were told that the "review that took place on your account, which unfortunately was not completed successfully" and basically that our account has been closed (while retaining our customers payment to us). We then had several correspondences with Gocardless only to be told that they cannot simply pay the amount into our account, and that they would be in contact with our customer to reverse the payment.
More than a month on, and the payment is still in the hands of Gocardless, and to this date, customer, nor the customers bank, has never been contacted by Gocardless regarding the payment.
The customer at their own expense did a trace on the the payment, and it simply shows paid to us, though it is sitting with Gocardless. The customer has a receipt showing our invoice has been paid, and we would appear to have lost face with the customer.
Now, Gocardless is saying we need to ask our customer to contact their bank, and ask them to reverse the charges for the invoice they paid more than a month ago! This is completely unprofessional, and leaves a huge scar on our reputation with the customer. Meanwhile, the customer has other outstanding orders and bills that will need to be paid, which they won't until this is all taken care of.
So, today is now September 3rd 2020, and we are still awaiting a payment to our bank account, or at the least, a reversal of the charges to our customer. There appears to be no customer service phone numbers, and Gocardless simply refuses to call us back to discuss the next steps.
Over the past month+, we have had multiple people spend countless hours both trying to track down the payment, and now we have to shift our focus on trying to win back the client's trust and business that until that point had been thriving. We are now at the point of seeking legal counsel to discussed the hijacking of this one payment, and damages caused to this customers relationship.
If anyone from Gocardless or Xero wished to look up the history of the payment that is in Gocardless's possession from 7/29-2020 is referenced below:
Gocardless Case#s 1111778, 1135651, 1143924
Xero Case # CX0010311882”
