“Pleased with my purchase. It was for my daughter who is into sustainable fashion, she loved the ethos and quality of the piece that I purchased for her from GoEthical. Thanks!”
“I was happy with the overall product I purchased from my chosen seller, however, there was an error with it which required a refund. I contacted the seller who was apologetic and communicative, however, they had no control over processing the refund.
They had to contact GoEthical on a number of occasions and I emailed the customer support of GoEthical twice myself, never getting a response.
1 month later I did receive the refund, however, never received any contact from them.
I don't like to write badly of small businesses especially those promoting ethical brands, but I highly do not recommend GoEthical for their complete lack of customer service.”
Thank you so much for your feedback about GoEthical. We are truly sorry that you had a difficult experience trying to get a refund from our customer service. It's unfortunate that you didn't get the response you deserved and that it took nearly a month to get the refund. We value our customers' feedback and appreciate it when they take the time to share their experience. We understand that this may not have been the experience you were expecting and we apologize for any inconvenience it may have caused. The refund process takes up to 10 business days, so some of this time was out of our control with our payment processor, Stripe.
Again we're truly sorry for that experience.
“I placed an order on 12th May. I received an email on the 18th to say it had been despatched. This order has still not arrived. I have sent a message on the website and also replied to the email, but so far, have had no reply. The money was taken from my bank account on the 15th.”
“Fantastic customer service. I asked for a quick delivery and items arrived within 2 days. The quality of the products are beautiful. Lovely company I would totally recommend”
“Apparently gift was well received albeit late arriving.
Delivery date selected but wasn’t delivered until the following week. That was a bit disappointing.
I didn’t get a delivered email either so I had to keep contacting friend to see if arrived. Tried an email to seller but no reply.”
“It was a gift for my daughter so I didn't actually see the item that I purchased from (little box of love) But I'm pleased to say that she was delighted with it.
Would definitely recommend to others”
“Ordered this item five weeks ago and despite trying to phone , sending emails and texts still do not have the item or an explanation x very poor service , will never use this company again x item should have been delivered 16 December it’s now 20 January and I still don’t have it”
“Unfortunately this was rather late despite my friend ordering this in good time for Christmas. The box looks rather lush in the photos but a bit of a disappointment on arrival and only 1 coffee bag seems rather tight. Both rather disappointed. Sorry.”
“I personally won’t be buying anything from GoEthical marketplace ever again.
Communication is so bad and delivery takes for ever to arrive.
If you want to buy any product online, pls check other websites first if you can find it there first before checking goEthical especially if you want your item soon.”
“Bought as a Christmas present. Was told it couldn't be delivered in time and to email if I wanted a refund. Sent email asking for refund. Wasn't given refund. Goods still sent.”
“Gift set arrived quickly and packaging and gift card were lovely. I could smell the lovely products through the box but as it's a Christmas gift, I can't comment on the contents yet.”
“I was purchasing a birthday gift. The delivery date given was a day before that birthday so I was confident it would arrive on time. Four days after the birthday, the gift has still not arrived. No explanation, no apology for the delay”
