Dear Customer,
Many thanks for taking the time to leave us this feedback.
We are so sorry to hear about the delay with your parcel. Would you mind emailing over your order number (It will begin with 21001...) to our customer services email -
info@gordons-chemists.com
This is of upmost importance to us and we would like to look into this and get this rectified for you as soon as possible.
Thank you in advance.
Best wishes, and thank you again for shopping with us.
Gordons Direct
“Their website allowed me to put items in my basket, pay for them, I received an order number and tracking number....then, too much for their free postage to cover, no wait, management have stopped the order because I might be selling on for profit!!!! SIX days for my card to be refunded. Why was I allowed to put that quantity in my basket in the first place?”
Dear Customer,
Many thanks for taking the time to leave us this feedback.
We apologise for not being able to fulfil your order but we aren't set up for bulk orders. Therefore when we receive one it has to be assessed which can take time so we do apologise as this was an error on our end and your order should not have initially been processed.
We do apologise for the initial inconvenience and we are happy the refund has been received safe and well.
Please don't hesitate to contact our Customer Services team if we can be of assistance in any way at all.
Best wishes,
Gordons Direct
“Excellent service. Had a mix up with delivery address (my fault) and they were great in resolving for me. So many companies wouldn’t have done anything, the team at Gordon’s kept in touch and I had my order in a few days. Cheaper than some retailers and much better, and faster delivery.”
