Hi Sophie
Many thanks for getting in touch. We're sorry to learn that your order took longer than expected to reach you, and we apologise for any disappointment or inconvenience that might have been caused.
We've been advised by Royal Mail that the aftermath of Storm Darragh has had an impact on their operations, but please feel free to contact our Customer Services team and we'll be able to offer compensation for this delay.
Thanks again for yor review.
“I was very pleased to find the item I required ( Ambre Solaire sunscreen) on Gordons website. I placed the order and all went very smoothly and a quick service. I would recommend Gordon's Chemists and I would use this site again.”
“The product purchased (shampoo which is good for my scalp and prevents dandruff etc.) is difficult to find in the shops. Hooray for Gordon's Chemist's, not only do they stock it but their service is incredible.”
Hello Mrs Hunsdale
Many thanks for getting in touch. We're deeply sorry to learn that your order hasn't reached you as yet.
I would be grateful if you could contact our Customer Services team and we'll be able to resolve this for you.
In looking at your order I believe that you've provided an incorrect address which would explain why your order hasn't reached you (you've provided a Newtownards address, with a Ballymena postcode).
We look forward to hearing from you and getting your goods to you ASAP.
“Order still hasn’t arrived. Order placed on 27th November. I’ve reached out to customer services and have yet to receive a response. Very disappointed.”
Hi Claire,
Many thanks for getting in touch, and for taking the time to provide us with this feedback.
Your order was processed & packed by our team on Saturday 30th November, and collected by Royal Mail on Monday 2nd December. It's presently on its way to you, and I would expect this to reach you in the next working day or two.
We've received the email you sent to our Customer Services team on Saturday, and will respond to this shortly. We look forward to resolving this for you very soon.
Best wishes,
Gordons Direct
