Gotogate Reviews

“ I applied for a refund on May 24 with Gotogate. ”

“ Do not use Gotogate. It has been over six weeks since I requested a refund, and I still haven’t received my money. Despite multiple follow-ups, there has been no clear update or resolution. The delay is completely unacceptable, and their lack of communication shows a total disregard for customer service. ”

“ Cancelled flights. Nearly 3 months on, still haven't got refund. Diabolical service, avoid this company at all costs, full of excuses for not paying out. ”

“ They offered a refund if luggage was essential, so I canceled. ”

“ Gtg failed to book seats blamed everyone else but them selves...refund issued but no apology, told to sort my own seating reservation out with airline.... Be warned and insincere customer service and a deny all company ”

“ Instead of offering an effective solution or a fair refund, both companies simply adhered to rigid policies that clearly favor the airline and not the customer. ”

“ Extremely annoyed with the way this company kept refusing to accept any responsibility for a refund request I made for a change in reserved seating. ”

“ READ THIS: NO DUE REFUND. ”

“ They are bunch of Liars, Im waiting for my refund for the past 2 months, they are claiming the airlines needs to approve it, i called the airlines and they said that the agency has the money already and can refund you, GTG LIES every single time by saying, our expert team will contact you!!!! and they never DO!! F. ”

“ My family of 03 couldn’t make it to the airport due to the city blockade, and despite multiple attempts to get a cancellation or refund, I was met with inconsistent information from their customer service staff. ”