Gotogate Reviews

“ My complaint was handled with urgency and professionalism, and I was relieved to receive a full refund last week. The company demonstrated strong accountability and genuine care for its customers. ”

“ After a death in the family, I requested a refund for an upcoming trip a they claimed they submitted the paperwork on my behalf to the airline. ”

“ The unexplained charges and refund delays were both stressful and disappointing. ”

“ Eventually, they closed my case offering only two unacceptable options: A full refund, or To pay the massive fare difference to “upgrade” back to the Business Class I had already booked and paid for. ”

“ I had a problem with a Seating. They contacted me and told me that it was an error from the system, and that I will get the refund. But 2 weeks later, they closed the case. And now If I write them back, I get an automatic reply, that I need to fill out a form. If I fill out the form, some worker tells me to write an email, but they don't tell me where. So I cannot contact them. Only if I Call to the US which costs me a lot of money. ”

“ Air Montenegro randomly changed my flight time to something ridiculous, so I asked for a refund. ”

“ Given the circumstances, I reached out to Gotogate to explain the situation and asked if I could receive a refund, credit, or even partial reimbursement—anything that showed basic human decency and understanding. ”

“ I applied for a refund on May 24 with Gotogate. ”

“ Do not use Gotogate. It has been over six weeks since I requested a refund, and I still haven’t received my money. Despite multiple follow-ups, there has been no clear update or resolution. The delay is completely unacceptable, and their lack of communication shows a total disregard for customer service. ”

“ Cancelled flights. Nearly 3 months on, still haven't got refund. Diabolical service, avoid this company at all costs, full of excuses for not paying out. ”