Gousto Reviews

“ Our issues are in line with the other reviews below: missing/damaged/poor quality ingredients (particularly the chicken thigh!), late delivery of boxes, boxes not delivered at all (our last box wasn't delivered, we were not notified, and we still haven't received a refund). ”

“ Missing ingredients - I've lost count of the boxes that have arrived with missing items - you can request a small refund for these, but it doesn't compensate for the inconvenience. ”

“ No delivery, no dinner…have also shelled out for kids lunches at school as box of four meals doesn’t feed family of six…they can’t even get anything here this week now to rectify the problem, compensation offered is to refund box (which didn’t get), epic fail considering this is supposed to make life easier when in fact it’s made it harder as now s on t have meals in and have to work all day! ”

“ Refund is what I need right now. ”

“ Should be -5 stars. Thought I’d try this as I am busy working and thought it would save time and money. New customer ordered first box, didn’t arrive. Rang them and they said they would update me, but haven’t heard anything. Demanding a refund and will not be using them..waste of time ”

“ And they seem to be under the impression that a refund, and money off your next box, solves the problem of not getting the meals you ordered. ”

“ I rang and he said we can see you opened an email with information about this order! Which is utter rubbish I haven’t had a single email- I’ve checked junk and my deleted to triple check and there is nothing I am currently off work poorly with 2 young children, I’ve been offered 40% refund but that’s not good enough. ”

“ Anyway, the robotic customer service chap, in god knows where was on repeat, saying he could only give me a 30% refund - I said come get it, we don’t want this food. ”

“ You have already paid for those ingredients, but if you cancel your subscription you lose that credit and they won't refund it. ”

“ What a joke, when all you get is a few quid refund and then have to go back out to the shops to get the missing stuff. ”