Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 731 Reviews

32 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gousto had been very good up until yesterday when for the first time they used Evri for my delivery, dispatch email noted a delivery time of between 8am and 7pm delivery was made at 20.52pm ice bags had melted and the raw meat was at 8.1c over the 5c it should have been. Gousto have ignored my emails about the problem and so I have closed my account”

Helpful Report

Posted 1 week ago

“Cancelled my subscription in Feb only to be charged and sent a box at the start of July. Customer services were hopeless consistently saying I placed the order before then cancelling my subscription. No explanation as to how there was a 5 month break in the subscription. No attempt at looking into a fraudulent transaction. At most I was offered a 20% discount on the order. AVOID.”

Helpful Report

Posted 3 weeks ago

“Received my first order and all seemed ok. However when I came to cook one meal I discovered the lasagne sheets were smashed and useless. Complained and given £2 off next order. Then following day went to cook another recipe and 2 packs of black beans not delivered. Again offered £2 off next order. Meanwhile I have twice been left with a choice of either substituting for another ingredient or jumping in the car to drive to the supermarket. Not happy and have cancelled my subscription.”

Helpful Report

Posted 1 month ago

“Appalling customer service - phone line has constant problems - need to cancel order but no option to do so on the website - impossible to speak with anyone as line kept dropping out - a pity as the recipies are quite good - simply badly run on the business front - I've had enough....”

Helpful Report

Posted 1 month ago

“My first delivery was delivered to the wrong address. Yodel delivery company are useless !”

Helpful Report

Posted 1 month ago

“Gousto receipes are very well thought out and absolutely delicious, although they do require quite a lot of prep. Unfortunately, they ask you to select your receipes for the following week within a strict timeframe. If you miss this, they will simply put a box together for you, paying no attention whatsoever to your previous preferences or medical needs. For instance, I have coeliac disease so ALL of my previous choices have been gluten free. However, when I missed the deadline for the next week, they filled my order with glutenous receipes and things I don’t like, making the box entirely useless to me. I guess they just give you the receipes that didn’t sell so well, which is why they were all so unappealing. I am going to have to give my next delivery box away and warn future customers about this outcome.”

Helpful Report

Posted 1 month ago

“Only giving 1 star as can't give 0. Food delivered at nearly 10pm dumped on doorstep and left would have been out all night in the rain if we hadn't had video doorbell to alert us. Disgusting service for expensive product AVOID 😒”

Helpful Report

Posted 2 months ago

“I placed my order and as I work in an office in the middle of nowhere which is where I needed the delivery I put in the delivery notes for it only to be delivered mon-fri 9am-5pm. Received a text on the day of delivery to say it would be between 6.15-8.15pm, called customer services, they couldn't change it, wouldn't refund me, absolutely useless. I cancelled the subscription but am out of pocket and have no meals for the rest of the week so now have to go shopping!! would never use them again!”

Helpful Report

Posted 2 months ago

“The worst customer service I have ever received. I’ve used gousto for 4 years and have put up with the occasional wrong or poor quality ingredient but today they surpassed themselves . I would have had a better customer experience from an automated machine !”

Helpful Report

Posted 3 months ago

“Awful. I cancelled my subscription yet they still took money from my account. The rice in all the boxes was awful. Way to much packaging”

Helpful Report

Posted 3 months ago

“Avoid at all costs! Box didn’t arrive and was delivered to the wrong address, had to wait till 7pm for an agent to talk to me incase it magically appeared!!”

Helpful Report

Posted 4 months ago

“Started out so well. But kept missing ingredients. This week out of 5 recipes 3 of them had missing key ingredients. No butternut squash for butternut squash curry! No Tofu for sweet and sour tofu! No cultured coconut which was needed for another recipe and the butternut curry. Only offered 30% refund. Terrible service.”

Helpful Report

Posted 4 months ago

“My food delivered at 8.10 am left on my door step in the sunshine all day !! I will never order again terrible service”

Helpful Report

Posted 5 months ago

“Cancelled our Gousto subscription. Lately, the ingredient quality has been inadequate (on the Ofsted scale!)—missing, out-of-date, and even rotten. In addition to poor customer service.”

Helpful Report

Posted 5 months ago

“I have never experienced such appalling customer service. I was sent a box that I did not order - thought it would be sorted quickly with an apology and refund but how wrong could I be. Utterly dreadful customer service both on the phone and by emeil. Been a loyal customer for over a year - but now cancelling and will never return all because of their **** attitude to customers. Trust me - you should avoid Gousto!!”

Helpful Report

Posted 6 months ago

“Want to make a complaint but can’t speak with a manager. Agent for customer service are as aggravating as they can be avoid this company unless you want them to take payments as they feel even after the box was refused on delivery”

Helpful Report

Posted 6 months ago

“I constantly get sent discounts but when it comes to using them they do now work. very frustrating”

Helpful Report

Posted 6 months ago

“Ordered for 1st time, box never arrived! Cancelled order and then kept “my money” as credit! Trying to get that back in my bank! Off to the shops for me! Awful”

Helpful Report

Posted 6 months ago

“Customer service is utterly appalling. Items missing, missed deliveries and impossible to get any answers from anyone. Do not order from this company and save yourself unnecessary hassle!”

Helpful Report

Posted 6 months ago

“Gusto meals are great, massively let down by delivery, delivery’s dropped to my work sometimes up to 9:30 at night than left outside till the morning, gusto won’t reimburse, lots hundreds of pounds because of it, until they change from DPD avoid!!”

Helpful Report

Posted 7 months ago

Gousto is rated 2.4 based on 731 reviews