Gousto Reviews

2.5 Rating 674 Reviews
35 %
of reviewers recommend Gousto
2.5
Based on 674 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 19th November 2022
Anonymous
Gousto 1 star review on 19th November 2022
Anonymous
11
Anonymous
Anonymous  // 01/01/2019
Brilliant recipes and food. They can’t manage a delivery process and their agents openly lie. Deliveries either come late or not at all. Yes not at all - they literally leave u without food. And then you are left chasing them to understand what happened and to get a refund
Helpful Report
Posted 5 days ago
Want to order meals for my son, absolutely impossible. Won't bother trying again.
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Posted 1 week ago
Delivery was placed outside the building (flats). I complained and asked for the next delivery to be dropped off at Concierge. They once again left the box outside the building. A lot of the produce was rotten or damaged (rotten apple, peppers, potatoes, damaged tins). I complained and asked for a cancellation. They promised a £4 refund for the produce. Got a £2 refund instead. Date of experience: February 25, 2024
Gousto 1 star review on 3rd March 2024 Gousto 1 star review on 3rd March 2024 Gousto 1 star review on 3rd March 2024 Gousto 1 star review on 3rd March 2024 Gousto 1 star review on 3rd March 2024
Helpful Report
Posted 2 weeks ago
Up until today, I have been a satisfied customer and have enjoyed using your service. However, I encountered an issue with my latest delivery that has left me feeling frustrated and dissatisfied. I received a box from Gusto and was surprised to find that I had been charged on a different date than my usual subscription. Upon contacting customer service to address the issue. was met with unhelpful responses and was told that I had placed the order myself. I want to clarify that I only select meals when they become available, and I was not aware of any changes to my subscription date. It seems that the charge was processed without my knowledge or consent, leading to confusion and inconvenience on my part. Despite explaining the situation to your customer service team, I was informed that no refund or credit would be issued. This response has left me feeling extremely dissatisfied and undervalued as a customer. As someone who has been loyal to Gusto and has enjoyed your service thus far, I am disappointed by the lack of assistance and understanding provided in this instance. I had hoped for a more positive resolution to this issue. I kindly request that you reconsider your decision and provide either a refund or credit for the charge that was processed without my consent. I believe this would be a fair and reasonable course of action to rectify the situation. Thank you for your attention to this matter. I trust that you will take the necessary steps to address my concerns and restore my confidence in Gusto as a service provider.
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Posted 1 month ago
It is sad that in July2022 I rated Gousto with five stars and now that has changed to one star. Their customer service is really terrible!!!!! I have been battling with them for nearly a week now to have a discount code applied to my account. They do not reply to emails, they do not reply to Messages and I have written a negative review on FB but this hasnt resulted in any sort of a response. They now say that they have applied the discount to my account but there is nothing there! It is sad as I was considering returning to my weekly box after a short break but I will now look for an alternative of which there are many!!! Cautionary tale to all!! Date of experience: 12 February 2024
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Posted 1 month ago
I waited in all day I checked my box status and it said still with seller so I contacted gousto live chat as I was confused why courier didn't have it as it was being delivered today, in the live chat I was told it is on its way then they emailed me cancelling box blaming the courier when they hadn't even received it themselves I will be ordering hello fresh from now on
Helpful Report
Posted 1 month ago
Hi the food from gousto is great. However I cancelled it after the first delivery. They use DPD to delver the food and DPD is appalling. I was in all day they never rang my bell, they left it downstairs in the communal area. Was the driver too lazy to ring my intercom bell. When I contacted DPD they said I had designated my front porch as my safe space. This is not true, my instructions are to leave with my neighbour when I am not in but today I was in. So while Gousto uses DPD I will not return.
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Posted 1 month ago
I've been using Gousto for 2 years and love the convenience. I used to spend £££s on a week's shop and waste so much food! These boxes give you what you need. They also give you variety of recipes so you're not cooking the same thing each week! I love Gousto and I think you will too! Use code JOHN42119877 to get an exclusive 65% off your first box, PLUS 25% off all other boxes in your first two months
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Posted 1 month ago
Gave me food poisoning Customer service nearly non existent, didn't even offer a refund when they took 2 days of my life because they can't properly store cooked fish.
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Posted 1 month ago
The support from the agent was great, as she is just doing her job and therefore can't be held accountable for the poor management of the company in general. However if gusto would like to be a respected company. It would be great if when client's cancel subscriptions and close their accounts that you did not act fraudulently by sending an unwanted box and taking money without consent, as an automatic payment. Therefore I will not be recommending this company to anyone and I will leave the appropriate review to warn others of this.
Helpful Report
Posted 1 month ago
Take money without permission and ‘discount codes’ are not valid.
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Posted 1 month ago
The worst customer service I’ve ever dealt with. They blamed me for not clearing my cart and processed what was in my cart, taking £39 of my money. Then told me I couldn’t get a refund because I didn’t clear my cart. They offered me 25% of MY OWN MONEY back in credit to which they then offered me to change that 25% into a refund… so if they can do that then why could they not just refund me the whole amount. I am absolutely fuming and will never be a customer again. I haven’t ordered with them for well over a year. Just from browsing their food and adding it to see how much the whole order would be and then clicking off of it they have processed and taken my money. No notification, no email. They also do the least they can to help you. Frauding people pretty much!!! One very unhappy customer.
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Posted 2 months ago
Terrible customer service when things go wrong as other have stated. Updated my payment details with Gousto yet when I ordered Gousto took money from an old card causing the account to enter the overdraft creating bank charges. Gousto denied blame and stated that it's company policy they don't refund for bank charges, even though it was their mistake. As a long term customer I'm appalled and will be cancelling further boxes.
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Posted 2 months ago
Most of the meals I've had are just not tasty and the flavour is often lacking - only 2/10 were any good. The boxes for one person come with too much food so lots of ingredients go to waste. It's hard to follow the recipe for one person because they don't send you the exact amount of ingredients you need and don't list the exact amounts throughout the recipe. Most of the meals come with too much food for one person but not enough for a second portion (and I eat a lot). Unlike Hello Fresh, the ingredients don't come in separate bags for each meal, so you have to dig around in the box for everything. I will not be returning to Gousto.
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Posted 2 months ago
The meals are exquisite yet easy to cook. They have a fantastic wide range of menu. Great communication regarding delivery of box of meals. Terrific range of Vegan and Vegetarian meals. Customer Service is always available with immediate help for any questions or queries.
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Posted 3 months ago
well the food and recipe was good but my objection is to the use of too much non re cyclable packaging- small pots and sachets etc- non of which can be recycled. I don't want to add to plastic waste
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Posted 3 months ago
What an utter farce my experience has been! I subscribed to gousto 2 weeks ago waited about all day for the delivery for it not to show up! I asked customer service where it is and they couldn't have been more difficult to deal with they then tell me 2 days later that my account wasn't created even though I've got about 12 confirmation emails saying its on its way! So I try again for the next week and the exact same thing happens! Customer service ask me to do it again and to compensate me my first box will have been paid for! So I've done that for them to now say that I've instead got credit that will make my subscription cheaper haha this company shouldn't be operating their customer service staff don't have a clue and they've made a simple transaction very difficult! Not happy with the service at all and I've not even received the food yet !!!
Helpful Report
Posted 3 months ago
BEWARE OF THIS FRAUDULENT COMPANY I encountered a significant issue with this company. Initially, I received an enticing offer of 60% off through a leaflet in the mail. Intrigued, I agreed and placed an order. Upon receiving the order confirmation via email, I was shocked to discover that the successful transaction was priced at £15.40. However, my account was later debited £50 without my consent approximately three days later. Upon reaching out to customer service, I was informed that there was an issue with my account creation, and it had been reverted to an old email address from 6 to 12 months ago, possibly even longer. The customer support representative explained that they opted to use the outdated email address, which was not eligible for the discount, resulting in an unauthorised charge of the full £50. Despite my protests, the company refused to cancel or refund the order. While I anticipate a potential dismissive and undermining response from Gousto, I strongly advise considering alternative options such as Hello Fresh and steering clear of this company. I want to make people aware that I'm unable to respond to any response that Gousto make on this review, but I'll be sharing this review across multiple channels (including my blog post to over 1m foody followers).
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Posted 3 months ago
Dear Gusto, I'd like to compliment you on your unparalleled ability to turn a simple food order into an epic saga worthy of a Netflix special. My adventure began when my food delivery magically disappeared (maybe it went to Narnia?), despite the app claiming it had been delivered. I reached out to the courier, only to find out my food had gone on a different journey of its own to the wrong depot. Now, as much as I appreciate your attempt at making my meals world travelers, it caused a bit of an inconvenience. You see, I was working away, so my elderly mother, who hasn’t taken up teleportation yet, had to embark on her own quest to the grocery store and pay for a taxi. It felt like a subplot from an action movie, only without the explosions. I called your team, expecting maybe a knight in shining armor to come to my rescue, but instead, I had to negotiate for compensation. Surprising, given the odyssey we had experienced. Flash forward a week: I tried to reorder, trusting your service one more time. But alas! The promised discount vanished like a mirage in the desert. Multiple attempts through chat and phone were met with more plot twists. Apparently, I've been mistaken for the previous tenant of my home, who shares my last name. A case of mistaken identity, how novel! So here we are, 2+ hours of my life invested in chats, calls, and emails; my dear mum's pocket lighter by a taxi fee; and still no food in sight. While I do appreciate the unintentional comedic value of this debacle, I’d really just like my food. Perhaps with a side of efficient customer service? Hungry and bemused, Nicole
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Posted 4 months ago
Trying to update bank details to a new card. Useless. Bank account is the same, card is updated. So much hassle trying to do this simple task. It's absolutely ridiculous. It has taken almost 3 days but Gousto refuse to sort out the problem and blame the bank. Spoke to the bank and no issues on the banking side. It's the merchant. DO NOT USE GOUSTO IF YOU NEED TO UPDATE YOUR PAYMENT DETAILS.
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Posted 4 months ago
Gousto is rated 2.5 based on 674 reviews