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Gousto Reviews

2.5 Rating 675 Reviews

35 %

of reviewers recommend Gousto

Company Reviews

2.5

Based on 675 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

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Gousto 1 star review on 19th November 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi the food from gousto is great. However I cancelled it after the first delivery. They use DPD to delver the food and DPD is appalling. I was in all day they never rang my bell, they left it downstairs in the communal area. Was the driver too lazy to ring my intercom bell. When I contacted DPD they said I had designated my front porch as my safe space. This is not true, my instructions are to leave with my neighbour when I am not in but today I was in. So while Gousto uses DPD I will not return.”

Posted 2 months ago

“well the food and recipe was good but my objection is to the use of too much non re cyclable packaging- small pots and sachets etc- non of which can be recycled. I don't want to add to plastic waste”

Posted 4 months ago

“Very tasty meals,but portion wise it does not worth it if you want to cook for more than 1 person.I used to cook the 2 peson box recipes for me and for my partner,and after 1 hour max we would feel hungry again because the portions were simply not enough.Too much fuss for so little food.I deleted my account as we do not have time and money to spend in order to end up hungry,sorry not.Photos on recipe cards are also deceiving,as in reality they barely fill your plate.”

Posted 7 months ago

“New customer. Don’t think I would have ordered after seeing these reviews. First recipe item missing . Hopefully the other 3 recipes have all itens. No issues with packaging and items all fresh I’ll see how it goes”

Posted 2 years ago

“We have had four boxes from gousto so far and everything has been great apart from the chicken. The quality is very poor. It smells terrible when you open the packaging. So we let it breathe and put it on a plate for 15 minutes and then started cutting it and the smell was still terrible. There are alot of chicken dishes we like but we are having to purchase our own chicken which means it far from cost effective. Come on gousto sort it out lots of people are saying the same thing”

Posted 2 years ago

“I'm leaving Gousto. I'm not happy to do it but they've been missing items a lot more frequently than they used to (which still happened fairly regularly when I started with them over a year ago). Nowadays I can't get a single box without multiple items and ingredients missing. The good thing about Gousto is that the recipes they have are great. A few of my favourites have been discontinued but that's fine. The delivery has always been perfect unlike some other people's experience here. I've never had a problem with the chicken either, it's always been very good. I just hope they resolve their issue with packing so I can go back to using Gousto.”

Posted 2 years ago

“I've been using Gousto for a while now. The meals are fantastic and super convinient, however I am going to have to cancel my order based on delivery. My boxes usually never arrive until 8pm and despite numerous complaints to Gousto and numerous refunds they seem completely unwilling to do anything about it. Then again if you're using Yodel as a delivery company you must be willing to lose customers!”

Posted 2 years ago

“Really poor delivery service. Deliveries are so late (almost 9pm) Poor customer service when trying to find out delivery status”

Posted 2 years ago

Hi Claire, Thanks for getting in touch. I'm so sorry to hear that your delivery was late, we do have an agreement in place with our couriers whereby our boxes must arrive no later than 7 pm on the estimated day of delivery. I apologise for the difficulty you had when trying to discuss this with us. If you do still need further assistance with this issue please contact us via the 'Help' section of your Gousto account using my name as a reference. We will be happy to take a look int this for you. If there is anything else we can help you with please let us know. Best wishes, Jodie - The Gousto Team.

Posted 2 years ago

“Started off well - good recipes and deliveries arrived on time. Latterly some minor issues with food quality for which we received reimbursement. Last week, box did not arrive and when I contacted gousto they just sent an automated incident number but have had no contact despite paying for this box. Contacted them again and received a different automated incident number so have cancelled with them. Good service as long as things go well but beware as you’re left high and dry if things go wrong! Disappointed!”

Posted 2 years ago

Hi there, Thank you for taking the time to get in touch with us. I cannot apologise enough for some of the issues that you have experienced! This is definitely not the standard of service that we aim to provide and I would like to assure you that this is temporary and are returning to our usual service. I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’, please mention Reviews.io and my name, you’ll come through to me. Best wishes, Klaidas - The Gousto Team

Posted 2 years ago

“The food is amazing - faultless. Sadly the customer service and rudeness of the staff lets the Company down. An error was made with my order resulting in double delivery at a cost of £60.00. When I contacted Customer services I was told it was my error they would not reimburse or cancel order and any food I couldn’t use due to short dates to cook up, give to neighbours or donate to a food bank. Not helpful when you’re frustrated over an administrative error. Particularly as I believe it was not an error on my part but the customer services advisor would not listen.”

Posted 2 years ago

Hi Jenny Rose, I am truly sorry to hear this, can you please get in touch with us via http://www.gousto.co.uk/get-help/contact and we will see how we can solve this issue for you. thank you, kind regards Ivy

Posted 2 years ago

“Regrettably we have just cancelled our Gousto account. Not because of delivery issues, not because of the recipes (which are great) and not because of the cost. It’s to do with ingredients consistently missing. Having to go to the shop to buy a missing ingredient completely defeats the point of having Gousto. I’m honestly gutted as it’s a great product. Please sort it out guys!!”

Posted 2 years ago

Hi, Thank you for reaching out to us. I am truly sorry to hear that you have had constant issues with missing ingredients in your box and would really like to discuss this with you further as it's certainly not the service we wanted, or expect, you to receive. If you'd like to discuss this further please get in touch via the help section of your account. Best Wishes, Fadumo - Gousto Team

Posted 2 years ago

“I have been a customer since July. l have been extremely happy with the range of recipes and the quality of the ingredients until this last month a lot of the ingredients are on their last leg when the box arrives so I have to eat them in order of staleness also the variety of recipes have disappeared you are putting the same ones in (besides the family favourites) every week if you can't come up with new ones dig into your vaults and choose ones from a couple of years ago. Also PLEASE tell the packers not to put tins on delicate items.”

Posted 3 years ago

Hi Victoria, Thanks for taking the time to share your experience. I'm glad to hear that you're happy with the range of recipes we offer, but it's disappointing that you've had a decline in quality recently! There are at least 1 or 2 new recipes that are added to the menu every week, and we also release new ranges regularly, such as the current 'Seoul Train' range which contains Korean inspired dishes. A few things have been challenging in recent months such as the opening of a new factory, however I'm told these issues have been ironed out now so you shouldn't see issues in your box much longer. I will also pass the feedback on about the way your box is packed and this certainly isn't ideal if tins are being packed on top of soft items. I'd really love to get this sorted for you so could you please could you send me a message with a breakdown the issues you've had, along with your postcode, email address and full name linked to your Gousto account, by clicking ‘Get in touch’ on Gousto.co.uk/Help and select ‘Trustpilot/Review’ from the drop-down menu, I'll be able to help resolve this for you. Warm wishes, Zara - The Gousto Team

Posted 3 years ago

“Can’t fault the food but will unfortunately be cancelling my subscription due to the amount of times there’s quite a considerable amount of ingredients missing from the box. Sometimes half the box is missing, sometimes only one ingredient but it’s every week without fail.”

Posted 3 years ago

Hi Katie, thank you for taking the time to share your experience. I’m really sorry about all the problems you’ve had with missing ingredients in your boxes recently. I can appreciate how frustrating this is for you. We’re taking our responsibility seriously to feed as many families as possible during this time. We recently opened a brand new factory to help us do this, but despite our best efforts we’ve been experiencing some teething issues as we get everything up and running. I assure you that this is temporary and our team is working very hard to overcome these challenges, and we really appreciate your patience. Could you please get in touch via this link, and add your email address, postcode and my name, we will then be able to access your account, to address this issue. https://www.gousto.co.uk/help-centre Best wishes, Winnie - The Gousto Team

Posted 3 years ago

“Recipes are excellent and very tasty (well the ones we select). Missing ingredients, wine etc. however is starting to be the norm rather than the exception and had a burst tin in his weeks box so will be cancelling our subscription. Same because when it works it's really good.”

Posted 3 years ago

Hi Alan, Thanks for taking the time to share your feedback. We’re deeply sorry you haven’t received the same level of service recently. We appreciate how frustrating this has been for you. I agree how disappointing it must be to have a tin burst in your box, I would like to investigate this further. Could you please get in touch via this link, and add your email address, postcode and my name, we will then be able to access your account, to address this issue. https://www.gousto.co.uk/help-centre Best wishes, Winnie - The Gousto Team

Posted 3 years ago

“The first box I ordered from Gusto a couple of weeks ago I was very, very impressed. However, the box I have just received there where a few packets where opened and a packet of chicken absolutely stunk like it was off and looked brown. The date on the pack was well in date.”

Posted 3 years ago

Hi there, thanks for taking the time to share your feedback. I'm truly sorry to hear of the issues with your recent box, this is not the level of service we want you to have. I'm sorry we let you down. Could you please get in touch via this link, and add your email address, postcode and my name, we will then be able to access your account, to address this issue. https://www.gousto.co.uk/help-centre Best wishes, Winnie - The Gousto Team

Posted 3 years ago

“Not enough potatoes for both recipes (said we needed 6, only 5 in box)”

Posted 3 years ago

Hi there, I'm so sorry to hear that you had missing potatoes in your box. This is not the level of service we want to provide to our customers. Could you please get in touch via this link, and add your email address, postcode and my name, we will then be able to access your account, to address this issue. https://www.gousto.co.uk/help-centre Best wishes, Winnie - The Gousto Team

Posted 3 years ago

“Last delivery Chicken & BB hotpot recipe said broccoli and green beans received. Sweet Chilli pork noodles - no ginger & garlic paste in box. Also in this recipe soya sauce sachet split and some split into carton so needed to top up with our own.”

Posted 3 years ago

Hi Brian, thanks for taking the time to share your feedback. I'm truly sorry to hear of the issues with your box, this is not the level of service we want you to have. I'm sorry we let you down. Could you please get in touch via this link, and add your email address, postcode and my name, we will then be able to access your account, to address this issue. https://www.gousto.co.uk/help-centre Best wishes, Winnie - The Gousto Team

Posted 3 years ago

“Pre lockdown, amazing. Now, have multiple errors in each meal per box. No longer missing one item you can replace, missing 50% in the box, customer services refund without bothering to give a monkeys as 100's of people waiting no doubt. 3 year relationship, done.”

Posted 3 years ago

“Recipes really good only downfall for me 20% of ingredients poor ie wilted coriander half a carrot rotten pepper.so not bad bit not great”

Posted 3 years ago

“Nice food. Quite small portions. Had 3 deliveries so far. The first one was very late. The second delivery was missing items and the third delivery was missing items and arrived late.”

Posted 3 years ago

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Gousto is rated 2.5 based on 675 reviews