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Gousto Reviews

2.5 Rating 675 Reviews

35 %

of reviewers recommend Gousto

Company Reviews

2.5

Based on 675 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 19th November 2022

Gousto 1 star review on 19th November 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using Gousto for 2 years and love the convenience. I used to spend £££s on a week's shop and waste so much food! These boxes give you what you need. They also give you variety of recipes so you're not cooking the same thing each week! I love Gousto and I think you will too! Use code JOHN42119877 to get an exclusive 65% off your first box, PLUS 25% off all other boxes in your first two months”

Posted 2 months ago

“The meals are exquisite yet easy to cook. They have a fantastic wide range of menu. Great communication regarding delivery of box of meals. Terrific range of Vegan and Vegetarian meals. Customer Service is always available with immediate help for any questions or queries.”

Posted 4 months ago

“we’ve using Gousto for at least 5 years now. We recently had a break from it and missed it so much. The variety is so good. Since we’ve been using we choose fish and vegetarian options at least 50% more than we did before based on the great recipes. They introduced us to Basa fish which we love so much. I think in those years we’ve had box delivered to another house and various ingredients missing, but always been given a refund. The good has outweighed the negatives by miles”

Posted 1 year ago

“IF HAVE ANY ISSUE YOU CAN CONTACT US ON ___________________+1 (8O5) 4IO 5O4O________________________________”

Posted 1 year ago

“Wow! Wow! Never tried this fresh ingredient business online before but Gousto was amazing. Quality ingredients and spices. Fresh food made easy. No more food wastage in our household which was dreadful. Enjoyed every meal so far, much better than good restaurants that we usually pay £100 for two with wine. Healthy and can count the calories too! Will definately be back. Well done Gousto, worth every penny. From leicestershire”

Posted 1 year ago

“I am SO happy with Gousto so far and massively impressed with the flavoursome meals that I've sampled. It's making me so sad to read so many negative reviews. I really hope that Gousto continue to send the delicious food and exciting recipes that I have been recieving. The only concern I have is that my eldest daughter and husband are so fussy that I can't order slimming meals which I would prefer.”

Posted 1 year ago

“We have used now for 6 months and probably had a missing ingredient or issue 3 times and we have 4 meals a week. It’s bought back variety to our meal, the fish and meat are so much nicer than supermarket foods. Disappointed so many reviews negative as it’s made my family so happy!”

Gousto 5 star review on 14th April 2022

Gousto 5 star review on 14th April 2022

Gousto 5 star review on 14th April 2022

Posted 2 years ago

“Really liked their meals! I got 60% off too! I’ve cancelled now but if I didn’t hAve such a fussy partner I would definitely continue!”

Posted 2 years ago

“Fantastic - lost for words for how much Gousto has made my life easier and more exciting.”

Posted 2 years ago

“I have been using Gousto for over a year now. Quality ingredients, great recipes much better than Hello Fresh. Would definitely recommend.”

Posted 2 years ago

Hi Gill, Thanks for leaving the lovely review for us. We appreciate your feedback. I'm so glad to hear that you are still enjoying our delicious recipes over a year after joining. It's nice to hear that you're happy with the quality of our ingredients and the service we provide. Best wishes, Jodie - The Gousto Team

Posted 2 years ago

“Really liking it so far. Learning to cook things I never would have before. Some great, tasty, healthy options. Some of the met hasn't been the best, I avoid anything with sausage now. Only complaint is I can't see how to view my reviews. I thought I could keep track of stuff the family liked that way.”

Posted 2 years ago

Hi Ewa, Thanks so much for leaving that fantastic review for us. We appreciate your feedback. It's so great to hear that our boxes have helped put the fun back into mealtime for you and your family. As for the reviews I believe they get reported for our data but you can still look at the recipes you've previously ordered in your cookbook via your account. I hope you continue to enjoy our delicious recipes as much as we enjoy providing you with them. Please get in touch via the 'Help' section of your Gousto account if there is anything else we can help you with. Best wishes, Jodie - The Gousto Team

Posted 2 years ago

“I ordered Gousto in December 2020 for my family - 4 meals for 4 people. The whole experience was great. I ordered on the website, selecting 4 recipes including a couple of festive ones from the limited range. The box arrived promptly and the unboxing experience was good - all of the ingredients were nicely packaged and laid out. The inclusion of a free card folder (which I added on) and wooden spoon (a surprise gift) was a nice touch too! It became a family activity to prep and cook them, which was a lot of fun. And not having to shop for ingredients definitely made cooking a more enjoyable experience. The meals themselves were really tasty, particularly the Christmas dinner and brie and truffle linguine. Would definitely recommend Gousto to people, whether you're looking for a more convenient way to cook, want meal inspiration, want to eat better or something else. It's definitely something we'll be ordering more regularly going forwards.”

Posted 2 years ago

Hi Ajay, Thank you for taking the time to leave your feedback. We're really happy to hear that you've been enjoying our service along with the family and we look forward to continuing on this journey with you. Best wishes, Klaidas - The Gousto Team

Posted 2 years ago

“I have issues with deliveries the past 2 weeks nor delivered, issues with ware house, only had a couple of months and 4 times this has happened, always late never early.. not good”

Posted 2 years ago

Hi there, Thanks so much for leaving this 5* review for us. Your feedback is appreciated. I'm sorry to hear that you have had some issues with your deliveries recently. This is not the standard of service you should expect from us. If you would like to discuss this further please get in touch via the 'Help' section of your Gousto account quoting my name as a reference, so we can investigate further for you. Again I apologise for the inconvenience caused by this. Please let us know if there is anything else we can help you with. Best wishes, Jodie - The Gousto Team.

Posted 2 years ago

“Every box I have had from Gusto has been amazing, quality of the ingredients is second to none and delivery is always on time, as a single mum of 2 it’s not only incredibly convenient but also really good at expanding our taste pallets! Not chicken nuggets and chips every night!! Yipppee, also not once have I ever had a problem with pausing my order or stalling due to financial issues (being a single mum some months are tighter than others ) and not once have they ever taken money from my bank and sent me a unwanted box with recipes I have not chosen. Thanks Gusto me and my children love you and those big red boxes ☺️☺️☺️”

Posted 2 years ago

Hi Katie, Thank you so much for taking the time to send us a review. This is amazing to hear and we're so happy that Gousto has made cooking times more enjoyable and tasteful! Thank you once again and don't be shy on sharing your creations with us on our social pages. Best wishes, Kylie - Gousto Team

Posted 2 years ago

“Always well packaged, good portion sizes, brilliant customer service. And no need to visit the crowded supermarkets, saves us so much time, we'll worth the money.”

Posted 2 years ago

Hi there, Thank you for sharing your review with us, we really appreciate your kind comments and really happy to hear you're enjoying Gousto! Best wishes, Kylie - Gousto Team

Posted 2 years ago

“Very happy with gousto company but some of my friends will not join just because there is a luck of keto/low carb recipes. If that will be improved then it will be perfect 😊”

Posted 2 years ago

Hi Teodora, Thank you for taking the time to leave your feedback. I'm really glad to hear that you've been enjoying our service! Our aim is to have an amazing selection of recipes to suit everyone and our teams are working incredibly hard on this so please tell your friends to keep checking back as no menu week is the same. Best wishes, Klaidas - The Gousto Tea,

Posted 2 years ago

“Excellent App, great range of meals and prompt well-packaged delivery. The price seems very reasonable and using Gusto saves so much time. I really enjoy Gusto, I can just dive into cooking without the hassle of finding a recipe, making a list and hunting for special ingredients at the shops - Just brilliant”

Posted 2 years ago

Hi Rob, Thank you so much for leaving us 5 stars! We're so happy to hear that you're enjoying Gousto, and appreciate you taking the time to share your thoughts and kind comments. Best wishes, Kylie - Gousto Team

Posted 2 years ago

“Had nearly 20 meals now and everyone has been like if says on the menu ,. I wouldn’t be able to get half the spices in our supermarkets that I get from Gousto . Everything always fresh and most of the veg tastes better than I can buy. Keep up the good work .”

Posted 2 years ago

Hi there, Thank you for taking the time to leave your feedback. We're really happy to hear that you have been enjoying our service so much and the variety that we have on offer each week. We hope to continue on this journey with you! Best wishes, Klaidas - The Gousto Team.

Posted 2 years ago

“There are so many negative reviews on here and I really feel the need to say we have always had the most wonderful experience with Gousto. We have never had missing items or mouldy food or poor service. The delivery (usuallly by DPD) is fab and the food always arrives chilled and fresh. The recipes are fantastic and theres always so much choice. We have used other food boxes in the past and they just do not compare to the quality that Gousto provides. Its such a shame to see negative reviews for a company who, in my opinion, absolutey do not deserve it. I really think this is a case of people only reviewing when having a bad experience because we cannot fault them! Would 100% recommend Gousto to anyone - please do not let these reviews put you off.”

Posted 2 years ago

Hi Ellie thanks for the 5* Review!

Posted 2 years ago

“These boxes have totally surprised me. Much better than I expected. It’s great to have no waste and all so easy to do so far. It’s changed the way we eat for the better. Lots of good tasty meals to choose from. So glad we decided to do this. Would highly recommend”

Posted 2 years ago

Hi Catherine, we are chuffed you are happy with our boxes and meals, happy cooking, Ivy

Posted 2 years ago

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Gousto is rated 2.5 based on 675 reviews