Gousto Reviews

Name: Gousto
Rating: 2.43

2.4 Rating 735 Reviews

32 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They often deliver recipes requiring equipment you don’t have and which they don’t list as needing.”

Helpful Report

Posted 1 month ago

“Had a terrible experience with customer service. It turned a relatively minor issue into a multi-stage effort to get resolved. The help centre on the website constantly reloads, stopping you from accessing any of the support channels. I originally tried to communicate the issue through the chat and email functions, but my messages were repeatedly ignored mid-chain, so I had to start the process up again. Even calling in, I had to go through a different phone line, because the recommended one disconnected constantly without warning while I was on hold. All this was due to a referral discount not applying properly when I signed up. Food was fine, but it feels like everything is set up to limit the ability to handle complaints.”

Helpful Report

Posted 2 months ago

“The Worst Company I’ve Ever Dealt With – A Complete Scam I cancelled my subscription with Gousto, yet they still sent me a box I didn’t order and took the money straight from my account without permission. This is theft, plain and simple. The recipes were a total insult – nothing like what I would ever pick. Two of them contained ingredients that my family members are seriously allergic to, which could have put us in real danger. Another so-called “vegan” meal was revolting – it smelled so bad we couldn’t even try it. Absolutely disgusting. Their unauthorized charge caused us major financial problems, taking money we needed for basic essentials. And when I tried to get help, their customer service was a complete joke – no proper answers, no accountability, no common sense. Just silence and useless responses. This company is dishonest, careless, and dangerous. Please do yourself a favour and STAY FAR AWAY from Gousto. They do not care about customers, their health, or their livelihoods.”

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Posted 2 months ago

“They restarted my subscription with out me doing it and sent a parcel out and tried to blame me .AVOID AVOID AVOID”

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Posted 3 months ago

“Gousto had been very good up until yesterday when for the first time they used Evri for my delivery, dispatch email noted a delivery time of between 8am and 7pm delivery was made at 20.52pm ice bags had melted and the raw meat was at 8.1c over the 5c it should have been. Gousto have ignored my emails about the problem and so I have closed my account”

Helpful Report

Posted 5 months ago

“Cancelled my subscription in Feb only to be charged and sent a box at the start of July. Customer services were hopeless consistently saying I placed the order before then cancelling my subscription. No explanation as to how there was a 5 month break in the subscription. No attempt at looking into a fraudulent transaction. At most I was offered a 20% discount on the order. AVOID.”

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Posted 5 months ago

“My first delivery was delivered to the wrong address. Yodel delivery company are useless !”

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Posted 6 months ago

“Only giving 1 star as can't give 0. Food delivered at nearly 10pm dumped on doorstep and left would have been out all night in the rain if we hadn't had video doorbell to alert us. Disgusting service for expensive product AVOID 😒”

Helpful Report

Posted 7 months ago

“I placed my order and as I work in an office in the middle of nowhere which is where I needed the delivery I put in the delivery notes for it only to be delivered mon-fri 9am-5pm. Received a text on the day of delivery to say it would be between 6.15-8.15pm, called customer services, they couldn't change it, wouldn't refund me, absolutely useless. I cancelled the subscription but am out of pocket and have no meals for the rest of the week so now have to go shopping!! would never use them again!”

Helpful Report

Posted 7 months ago

“The worst customer service I have ever received. I’ve used gousto for 4 years and have put up with the occasional wrong or poor quality ingredient but today they surpassed themselves . I would have had a better customer experience from an automated machine !”

Helpful Report

Posted 8 months ago

“Awful. I cancelled my subscription yet they still took money from my account. The rice in all the boxes was awful. Way to much packaging”

Helpful Report

Posted 8 months ago

“Avoid at all costs! Box didn’t arrive and was delivered to the wrong address, had to wait till 7pm for an agent to talk to me incase it magically appeared!!”

Helpful Report

Posted 9 months ago

“Started out so well. But kept missing ingredients. This week out of 5 recipes 3 of them had missing key ingredients. No butternut squash for butternut squash curry! No Tofu for sweet and sour tofu! No cultured coconut which was needed for another recipe and the butternut curry. Only offered 30% refund. Terrible service.”

Helpful Report

Posted 9 months ago

“My food delivered at 8.10 am left on my door step in the sunshine all day !! I will never order again terrible service”

Helpful Report

Posted 10 months ago

“Cancelled our Gousto subscription. Lately, the ingredient quality has been inadequate (on the Ofsted scale!)—missing, out-of-date, and even rotten. In addition to poor customer service.”

Helpful Report

Posted 10 months ago

“I have never experienced such appalling customer service. I was sent a box that I did not order - thought it would be sorted quickly with an apology and refund but how wrong could I be. Utterly dreadful customer service both on the phone and by emeil. Been a loyal customer for over a year - but now cancelling and will never return all because of their **** attitude to customers. Trust me - you should avoid Gousto!!”

Helpful Report

Posted 11 months ago

“Want to make a complaint but can’t speak with a manager. Agent for customer service are as aggravating as they can be avoid this company unless you want them to take payments as they feel even after the box was refused on delivery”

Helpful Report

Posted 11 months ago

“I constantly get sent discounts but when it comes to using them they do now work. very frustrating”

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Posted 11 months ago

“Ordered for 1st time, box never arrived! Cancelled order and then kept “my money” as credit! Trying to get that back in my bank! Off to the shops for me! Awful”

Helpful Report

Posted 11 months ago

“Customer service is utterly appalling. Items missing, missed deliveries and impossible to get any answers from anyone. Do not order from this company and save yourself unnecessary hassle!”

Helpful Report

Posted 11 months ago

Gousto is rated 2.4 based on 735 reviews