Gousto Reviews

Name: Gousto
Rating: 2.52

2.5 Rating 678 Reviews

35 %

of reviewers recommend Gousto

Company Reviews

Questions

Metrics

2.5

Based on 678 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Gousto made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not tell you that items in your basket thst you have paused still get charged and delivered !! What's the pause button for.. 22.98 for 2 dinners not value for money.. Feel ripped off”

Helpful Report

Posted 1 year ago

“I’ve had Gousto in the past & found it really good but after subscribing again about 4 weeks ago I’ve had problems with every delivery. One didn’t come until 8pm at night and yet the use by dates were 2-3 days!! I order 4 meals for 4 people so unless I was gonna cook 2 meals per day we’d have been eating out of date found. Customer service rep kept insisting everything would be fine to eat even though it had been in transit more than 24 hour. The following day quite a few of the vegetables were spoiled & unfit to eat. I put everything in an email with pictures attached and am still waiting for a reply over a week later. I’ve since cancelled my subscription ☹️”

Helpful Report

Posted 1 year ago

“First box dumped on the other side of town. Second box ran 2 days late at which point we cancelled our delivery only for it to be marked as "delivered" god knows where. Still waiting on a refund and won't be using again.”

Helpful Report

Posted 1 year ago

“You cancelled my box because you are no good at supply and demand and you are working beyond your means. You get all this free advertising from us that sign up and share our link then to send out the peoples who’s paid for their boxes and then you don’t have the ingredients for the free boxes. That was actually our life line this weekend and now we don’t know what to do. Customer services are a joke too. I’ve left this bad review, I’ve posted onto my food page of over 15k members and I’ve cancelled my subscription as well as the 12 friends I invited and who signed up.”

Helpful Report

Posted 1 year ago

“I ordered my first box it has not shown up. I have the confirmation email and when I asked customer service he said the system cancelled the order and then he disappeared. Not bothering now. He didn’t even bother to try and ask if they could have it delivered”

Helpful Report

Posted 1 year ago

“Utterly ridiculous. Signed up to the subscription. Then was charged £25 for a box of food I hadn’t ordered. Was told that because I had subscribed they would send me a box of food even if I hadn’t ordered it full of food I may or may not like. Cancelled the subscription as it’s a disgusting waste of food sending out boxes to people full of food they don’t want or can’t eat.”

Helpful Report

Posted 1 year ago

“Ordered my first box box never turned up then never even turned up then tracking said returned to warehouse. Delivery wasn’t even attempted.”

Helpful Report

Posted 1 year ago

“Deliveries don't arrive on day you've booked. Box not left in a secure place, as requested. It was left in front of our shop on the main road instead of at the rear of the property in our garden. Ingredients often missing and if you need to contact Yodel, they're very abrupt and almost rude”

Helpful Report

Posted 1 year ago

“Used to love it but now difficult to complain about numerous wrong or missing ingredients and they sent a box we didn't order with stuff we cannot eat!!! Fuming. V hard to complain to them now.”

Helpful Report

Posted 1 year ago

“Just adding things to you basket means they are automatically ordered for you. This is terrible! I will not use this service again”

Helpful Report

Posted 1 year ago

“Just adding things to you basket means they are automatically ordered for you. This is terrible! I will not use this service again”

Helpful Report

Posted 1 year ago

“We did not receive any chicken, yogurt, spring onions for the fajitas. We also only received one rice for the Thai curry. We were credited with just £6.75 compensation which will not even cover the cost of the missing chicken. When the issue was your error you should replace the items and send them out. Surely you can understand that a part refund is of no use to me at all. Clearly defeats the purpose of Gousto!! Really annoying and I will be leaving negative reviews.”

Helpful Report

Posted 1 year ago

“I ordered a starter box I did not press the subscribe button. I was then sent a food box I did not ask for or want. I suspended my account. I later looked up see what menus there was and amazingly they sent a box again I did not order. Called to cancel everything then called to say a delivery I did not ask for gas come. Offered 30% off something I did not order them 70% Once you look they have got you avoid at all costs”

Helpful Report

Posted 1 year ago

“I subscribed through my RAC breakdown cover. The meals are really good. However when I went to order my meals the following week. I was told I had no account. As it is a subscription I recieved my food parcel . So I got in touch with customer support, who said they had no account linked to any of my emails. They asked for my name address post code and telephone number. I supplied this. I had no reply. I again asked for a reason why. I was again I had no account and to supply my personal details so they could look into it. I advised they look at the email trail. I then said if I don’t have an account why am I receiving parcels and they were taking money from my account. Still no reply. I have contacted my bank to advise not to pay Gousto. I have informed Gousto. Guess what ? Today I have received a text from the delivery people to say my order is being delivered tomorrow. I have now sent those texts to Gousto. Let’s see if they make contact when they don’t get payment”

Helpful Report

Posted 1 year ago

“Sadly Gousto has disappointed. I recently resubscribed after returning from working abroad. I used to love receiving my Gousto box and discovering exciting recipes, but this time round, what a let down. I ordered my first box only for it not to arrive. I waited in all day for it. At no point did anyone from Gousto contact me to let me know something had gone wrong. Only on my second call to customer services was I told that the box would not be arriving due to an error. My money would be refunded. So I had to make a quick scratch supper from whatever was in the fridge, as I’d not shopped due to expecting my box. There was no offer of reordering my box, I was told if I wanted another box I’d have to do it myself. To add insult to injury I then got an email from Gousto apologising and offering me a discount of 20% for the inconvenience! Really, that’s so generous, not! All I can think of is that Gousto has become so successful that they no longer feel that good customer service is important. It’s clear that the support desk is an outsourced call centre that have little connection with the business. I won’t be ordering again and have gone to a competitor.”

Helpful Report

Posted 1 year ago

“shocking,it was good twice,then a complete wrong box,spent an hour on live chat getting nowhere,phone call not much better,no food in for the week now,terrible service.avoid”

Helpful Report

Posted 2 years ago

“I had been using Guosto for 3 months and not had a problem. Then as the weather got warmer my meat was turning up rancid and the freezer blocks were defrosted. I complained 3 times to different "customer care" people and they all said they would email UK and get someone to call me. I explained that the DPD driver, who has been delivering other stuff to me here for 5 years, told me my village is always last (6pm-7pm) on his route no matter what and that the food had been in his van since 8am in the morning. I wanted Guosto to deal with DPD as they are their clients... I heard nothing back so I cancelled all my future deliveries. As the summer arrives your meat will always be "off" by the time it arrives. In the reason for pausing my orders due to "problem with last order" and still never heard from them. Disgraceful "customer service" and no way to contact anyone in the UK. PLEASE AVOID IF YOU WANT Fresh SAFE FOOD.”

Helpful Report

Posted 2 years ago

“This company is rapidly declining and failing to deliver standards expected from marketing campaigns”

Helpful Report

Posted 2 years ago

“We've been ordering Gousto for nearly 2 years now...always had great experiences, fresh food, prompt deliveries etc & on the rare occasions an item was missing I spoke to customer service and they solved it straight away with an immediate cover for that whole meal. Unfortunately in the last few months the box, ingredient and customer service has declined terribly! Lots of items missing, vegetables turning up moldy and one time completely infested with flies. So much so that we were unable to eat any of the other fresh food due to contamination...explained this to customer service who on many times offered me only £2 as an apology!! After explaining we couldn't have 4 completed recipes & didn't think this was a sufficient refund they explained to me it would be escalated & someone would get back to me. Almost been a month and have got nowhere & heard nothing. Customer service is now terrible, veg turning up in bad condition all the time. We have had so many meals ruined due to this - finally cancelled our subscription today & now looking for an alternative!”

Helpful Report

Posted 2 years ago

“Delivery incomplete and only a credit no refund offered. Next box did.not arrive at all!! Poor quality herbs and short dates. Horrendous. Competition is much better more professional.”

Helpful Report

Posted 2 years ago

Gousto is rated 2.5 based on 678 reviews