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Gousto Reviews

2.5 Rating 678 Reviews

35 %

of reviewers recommend Gousto

Company Reviews

2.5

Based on 678 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Gousto 1 star review on 20th May 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 3rd March 2024

Gousto 1 star review on 19th November 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so bitterly disappointed in the Gousto team! I was really enjoying picking my meals and then cooking them. Unfortunately 3 weeks in a row my box has been left outside my apartment building on the floor in the baking sun which is available for anyone who walks by to help themselves to. The driver didn't even bother ringing my bell or entering the building to atleast put it outside my actual apartment door. I called 2 weeks ago about this issue and by the time I got home from work, even the ice block packets were completely melted as it had been sat in the 30 degree sun for 5 hours on the curb. I was reassured that they would be taking this up with the driver and I specifically asked if this would happen again the following week and the guy said to me that it most definitely would not. But it did!!!!! Same exact thing happened again. He then tried to lie to me to say they were not allowed to enter the building but I called him out because before these 3 incidents, every other gousto box was delivered to me by hand after the bell was rang, at my front door... INSIDE THE BUILDING. So needless to say, I will not be using this service again which is very unfortunate as like I said, I was very much enjoying the recipes. What a shame that the team has let down Gousto like this and lost a loyal customer.”

Posted 8 months ago

“Ordered my first box and it arrived on time and well packaged. Got a good discount too. What I wasn't expecting to get was gastroenteritis. All the meat was off, replaced it all, still managed to get severely sick within two days of using it. I'm very careful with cooking so I know I didn't undercook anything. Appalled at the quality of meat that was sent, that I still somehow managed to get sick, and that the best the automated customer support could do was offer £9 off my next box. Never, ever ordering again.”

Posted 8 months ago

“My deliveries had been paused and I was not entered into a suscription. I ordered as and when required and it worked well. I hadn't ordered for a while and they sent me a offer. Think it was 60% on first and then 20% on next few boxes. I placed a order for the 60% and then a second order with the discount, all vegan. I was then off on hols. While I was away I got a message saying they were delivered an order the next day, which included fish. I had not ordered it. When I rang to cancel it (from Italy), I was told I couldn't and suggested I could give it away to a neighbour but I would have to pay 60% of the charge for doing so!! Apparently when I used the voucher, it reactivated my subscription.!!. They ended up delivering it to someone down the road. I don't even eat fish. Shoddy customer service and noone to escalate a problem to. There's better companies out there I have been told. So will move over to one of them. I would not use them for this reason”

Posted 9 months ago

“Made a meal from the box sent and my husband bit into a small watch type of battery which broke his tooth. Contacted them they asked for pictures and a form to be emailed. However the email address sent does not accept emails. Been ignored since. They have not even said sorry disgusting. What if he had choked. AVOID THIS WAS HIS FIRST EVER ORDER”

Posted 11 months ago

“Despite no longer having a live subscription for over 1 year, gousto took full payment for 5 meals without authorisation. No subscription made and they are classing as a one of box! I have complained and requested cancellation and refund. This has been refused and only a small good will gesture offered due to the cut off. If a had been aware sooner I would have cancelled. Have received an appaling service from them, no reply to my last email. I have since deleted my account and urge anyone not using to do the same”

Posted 11 months ago

“Food was delicious when it’s all delivered. First box was perfect, no issues. The second box half of it was missing, they credited my account for half the amount, eventually. But then they added pending transactions on my card without authorisation. I have 3 pending transactions when there should be 1. I’ve send 4 emails with no response. Not happy when they have about £40 of unauthorised pending transactions on my card and no one is answering to rectify the issue!!! Be very careful with this company. I’ll be cancelling!”

Posted 1 year ago

“been using Gousto for a couple of years but recently deliveries seldom appear, leaves me having to go to the shops to buy goods and then wait for Gousto to refund my money - my advice is go to the shop, buy your goods and give Gousto a miss. Also veg is usually old and wilted. No customer service, no help, they just don't care.”

Posted 1 year ago

“1st time of using,missing item and a rotten onion, not tried any food yet. Short use by date. Will not be using again.”

Posted 1 year ago

“I put a meal in my basket then went to look at other options, as it had been in the basket for a while they automatically took the payment and processed the order. Firstly they admitted they done this but when a complaint was raised told me I had made the error and accepted no responsibility for the error. I've actually raised a dispute with the bank due to this being a fraudulent transaction.”

Posted 1 year ago

“Don’t bother as too many issues with deliveries. So unreliable and absolutely no customer service. Not prepared to make sure repetitive issues are resolved.”

Posted 1 year ago

“The prawns poisoned me. They had been in a white van more than two days before delivery. Getting any kind of apology or real response is impossible.”

Gousto 1 star review on 19th November 2022

Gousto 1 star review on 19th November 2022

Posted 1 year ago

“A random selection of recipes were selected and money taken from my account without my approval. Asked Gousto to cancel and refund me. They said they cannot do this because i was past the 'deadline' which i was unaware of. Now I'm stuck with some food i don't want or like and money taken from my account in the middle of a cost of living crisis. Will not be using them anymore and i suggest you don't use them either unless you like mediocre food & having money stolen from you without permission. They will automatically take your money if you have selected recipes or not, judging by the reviews, i'm not the only one who has been targeted by the Gousto greed. Absolutely criminal behaviour.”

Posted 1 year ago

“Hey so I just cancelled my next Gousto box delivery as it my first one there was ingredients missing for 2 recipes so far and for my Spag Bol they gave me absolutely rotten onions and garlic cloves! It takes A WHILE for onion to rott so you can imagine how old it must have been! I've been disgusted with the quality of product I received and will NOT be using their service ever AGAIN!! VERY DISGUSTING AND DISAPPOINTING EXPERIENCE”

Gousto 1 star review on 15th November 2022

Gousto 1 star review on 15th November 2022

Gousto 1 star review on 15th November 2022

Posted 1 year ago

“No way to unsubscribe. The customer email doesn't receive correspondence. Impossible to cancel my card details from the website.”

Posted 1 year ago

“Would leave 0/5 stars if I could. Single handedly the worst food delivery company I have ever used. Ordered food boxes on 2 separate occasions - on both occasions the box did not arrive! Each time, I had to REPEATEDLY waste my time explaining myself over and over and over again to various different customer service team members before eventually receiving a refund. Stick to Hello fresh - you will be much better off! Hello fresh use DPD and they NEVER disappoint. Gousto use Evri / Hermes - says it all really.”

Posted 1 year ago

“My last 3 boxes have not been delivered. The only comment was change your delivery day you might get a better delivery man”

Posted 1 year ago

“I have had food from Gusto for a few years and nevr had a problem BUT I was recentley sent an offer of 60% off my next order if I reactivated my subscription. I did this and placed an order for 19th September. On 11th September I received a text from the delivery company to say my order was being delivered the next day! This box contained 4 meals, none of which I would have chosen. I was charged full price for this box. I contacted Gusto by their chat line and email and have not had an apology, never mind a discount. No one seems to know what is going on, they kept telling me I couldn't have a discount as I was already a customer, the offered me 30% off my next box. There won't be a next box!”

Posted 1 year ago

“Been using gousto for a while & all was ok However last weeks offer & this weeks have not turned up Apparently not loaded in time for courier to collect First time I got refunded quickly Today I had to make a real Fuss before getting refund & they just done seem bothered Will not use again Bad customer service”

Posted 1 year ago

“Three weeks ago, YODEL delivered my box - it wasnt what I ordered. A 35 minute phone call to customer service at GOUSTO resulted in the order being placed for a second time and delivery promised by YODEL between 4pm and 6pm on 31st August. It didnt arrive. YODEL'S app claimed that there were issues with my address (the precise address they delivered to 3 weeks ago). Why didnt they telelphone me (my number is available to them). Is this Yodel's excuse for failed deliveries? I am alarmed to be informed that their vans are not refrigerated either. I AM FURIOUS AND WOULD ADVISE YOU TO TREAD CAREFULLY IF YOU'RE RELYING ON GOUSTO.”

Posted 1 year ago

“The ingredients go out of date too quickly. Get my delivery Tuesday get 5 meals expect it to get to Sunday at least. The meals are out of date by Friday. Even trying to use the meals in order of expiry which means you have to track through them and check each ingredients expiry. They are all going off 3 days later no where near lasting the week. The meat, the veg - its all vinegar by day 5. Gousto and Hello Fresh are expensive - it'd be worth it if they actually had fresh ingredients but they dont.”

Posted 1 year ago

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Gousto is rated 2.5 based on 678 reviews