Gousto Reviews

“ Really poor delivery service. Deliveries are so late (almost 9pm) Poor customer service when trying to find out delivery status ”

“ Always well packaged, good portion sizes, brilliant customer service. And no need to visit the crowded supermarkets, saves us so much time, we'll worth the money. ”

“ Started off well - good recipes and deliveries arrived on time. Latterly some minor issues with food quality for which we received reimbursement. Last week, box did not arrive and when I contacted Gousto they just sent an automated incident number but have had no contact despite paying for this box. Contacted them again and received a different automated incident number so have cancelled with them. Good service as long as things go well but beware as you’re left high and dry if things go wrong! Disappointed! ”

“ We have never had missing items or mouldy food or poor service. ”

“ Sadly the customer service and rudeness of the staff lets the Company down. ”

“ Fantastic and customer service is second to none. ”

“ Fab service, delivery on time and packaged well. Amazing recipes. No waste. Inspiring me with confidence with my cooking. Love it!!! My next purchase is a folder for the recipes!! ”

“ Recipes are fantastic but sadly I’ve ordered 2 boxes now with missing ingredients. No warning about missing items. When I contacted customer service they added the cost of the items to the Gousto account so inevitably you would have to buy another box to get that money back. ”

“ All you get is an automated part-credit (only a couple of quid), or a customer service agent who does the same and promises "to investigate". ”

“ Great communication. I know exactly when my order will be delivered. I have enjoyed EVERY meal I have made and we rarely have the same one twice. Cannot fault this service ”