Grattan Online have a Customer Happiness Grade of D. Customers are unhappy with their returns process.
“
Problems returning an item. Faulty item promised calls which don’t happen letters that are not sent and incorrect information meaning I still am unable to return a faulty product costing £250 that has been used twice. Manufacturer has even given a reference to confirm a replacement item is required still no help, no returns label very angry.
”
- N Davies
