“I can count on one hand the amount of times I've complained about something in my life and this one is by far the worst experience I've ever had with an energy supplier.
I've been with Green.energy for 6 month now and its been a rollercoaster of cluster f***s. My meter readings given at the beginning lost on record, 6 attempts of contact throughout this period. 5 of which weren't put on record or even listened to, On hold for 40 minutes then get to customer number 3 in the waiting line..... then suddenly get hung up on, my bill after a 3 months jumped from 38.00 to 324.00 ( but i must admit i missed the email requiring a meter update) but 1 email, no follow up email or call. Clearly this amount doesn't look right, surely this must have been flagged or noticed by some sane human that would clearly see this is a ridiculous figure for a monthly payment. What a joke. The only saving grace to this whole MESS is the lady I spoke to today who was the only one who gave a damn (Unfortunately I didn't get her name). I hope she ends up running the company in the future, clearly she has a conscience and wellbeing for customers. I have the names of the so called staff that apparently "helped me out" but I'll not stoop to the level I've been treated. I'm still going through this situation as we speak (6 months in) So my advice to anyone considering joining this comedy act, give this rating a thought before you agree to anything. Make sure they take the call serious and listen to you. I'm in £588.00 worth of debt because of this and I'm genuinely terrified and stressed with this not being resolved. I'm not a keyboard warrior at all just a customer of green.energy lost in its system of errors. Thanks for reading”
“Hi,
01/02/2021:
Contacted them today, as there are quite a few small suppliers going bust lately (last week Simplicity Energy and GNE).
I have seen their "Green Monday offer - 10% Free Credit"(domainename/green-monday-terms) when you top up your account on the 27th of Feb they offer 10% of your top-up as free credit.
I couldn't see what are the benefits for Green to offer this in terms of marketing. Is it because you have a problem of cash flow? Are they in a bad position financially?
I ask the question to the customer service agent on the live chat and here is the answer: "I personally could not advise you of how we benefit from this deal, all I know is that if anything was to happen we are protected by OFGEM and your money will be returned to you if there was an issue".
I mean thanks but no thanks, you pride yourself for having a better customer service. When you don't know the answer you ask your supervisor or marketing team or at least you offer it. When requesting this from the agent, no more replies. How weird? I do know the OFGEM protect consumers in case of "ceasing trading". However, my request is to know how healthy your company is financially as I don't want to be stuck in a cease of trading procedure.
Really not happy with the customer service(David) at the moment and considering to switch away from them if no clear answer.
Green, please, be honest with your customers. I'm happy to revise this review if there is a reasonable answer from you.”
