Green Man Gaming Reviews

Name: Green Man Gaming
Address: Clearwater House, 4 7 Manchester Street, London
Rating: 2.44

2.4 Rating 9 Reviews

33 %

of reviewers recommend Green Man Gaming

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About Green Man Gaming:

Green Man Gaming (GMG) is a UK based independent digital retailer for PC Games. Using globally unique proprietary technology, GMG offer consumers the ability to trade-in digitally downloaded games for new purchases and games publishers the ability to generate on-going revenue from their intellectual property. Green Man Gaming is also the only retailer in both the online and offline world to pay a royalty back to the publisher on all pre-owned sales. GMG currently offers over 500 PC titles from 60 publishers including Sega, Paradox and Square-Enix, selling games in over 90 countries worldwide.

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Phone:

0330 500 1515

Email:

helpdesk@greenmangaming.com

Location:

Clearwater House, 4 7 Manchester Street
London
W1U 3AE

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Green Man Gaming 1 star review on 31st July 2024

Anonymous

Green Man Gaming 1 star review on 4th April 2023

Sp1nspan

Green Man Gaming 1 star review on 8th March 2023

EHosse

Anonymous

Anonymous // 01/01/2019

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“They sell "upgrade" keys but do not make it readily apparent that the key is infact for an upgrade only. I can only assume this is done with intent given the key was to upgrade a game which you can't even buy the base version of anymore. Realizing my mistake after trying to use the key and it being rejected (and their shady practice of not making it apparent it's an upgrade), i requested a refund and they provided the refund policy which basically notes they CAN refund it, but choose not to. Seriously, they could make a button you have to acknowledge that something is an upgrade or anything like that, but I can only assume they choose not to as they would sell less of these old and useless keys that way. They cite the fact that they can't resell the CD key once I've seen it, which is a valid argument except for the fact that they're not going to sell them all at this point anyway (old game you can't even buy the base version of now) and they could relist the key and assist the subsequent customer assuming I did actually use it (I very obviously didn't which is safe to assume given my extensive purchase history with them). All in all, i'm out a couple bucks as the cost of this lesson and will take my business elsewhere in the future.”

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Posted 2 weeks ago

“GMG intentionally misleads customers into believing they are purchasing complete, full release titles due to their refusal to label early access and unfinished titles. I understand getting a refund was out of the question after I redeemed my key, but customer support was not only unhelpful, but actively demeaning in attempting to lecture the customer, blaming the customer and eschewing any responsibility for providing vital information for an informed purchase.”

Helpful Report

Posted 4 months ago

“Purchased a game that had a technical requirement not mentioned on the page before purchase. GMG support push that I should just upgrade my computer to make up for their misstep. They suggest all games will have this requirement in the future, when less than 5 have it now. Even going so far as to suggest games that don't have it, do, so as to justify their refusal to accept responsibility. The publisher admits its an issue worth a refund. The developer has said they won't be addressing it. But GMG, the reseller, has put it back on me, the consumer as the one who has to bear the cost of a product that is unusable due to an unpublished requirement. Have been a customer suggesting GMG for years, but hopefully this review can steer others away from making an error in judgement buying from GMG.”

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Posted 1 year ago

“Green Man Gaming does not issue refunds, but the worst issue is they don't tell you until after you buy.”

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Posted 1 year ago

“They sold me a game from the wrong country and refused to make it right in any way.”

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Posted 1 year ago

“Went to complete my purchase from their… Went to complete my purchase from their new sale only to find that they have doubled the price when I put it in the cart. It was still in their new sale which ends on March 26th with a sale price, but now higher. I checked a few products in the SAME sale category to see if the sale had ended after 1 day but they were still the same reduction and the same end date. Only the item I put in my cart had increased(and in this case doubled) in price. Edit: After chatting with a 'GMG adviser' via a ticket I just got obstruction after obstruction. They stated "someone must of made a price error and corrected it", then "it was a different sale" even though it's still in the same sale(at a different price). "Can you provide a screenshot"- waited 2 hours for that one. I wish I screenshot every price of item I ever looked at just in case- pathetic!”

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Posted 5 years ago

“Great prices for games. Very upfront with all information regarding the game and any DRM. Good deals and discount codes all the time.”

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Posted 6 years ago

“Best site there is for game keys at a great price.”

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Posted 7 years ago

“Very easy to use website, codes arrive straight away.”

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Posted 7 years ago

Green Man Gaming is rated 2.4 based on 9 reviews