Green Star Energy UK Reviews

“ They tried to charge me an extra £1000 as meter had broken and after reporting it 4 times!! and 3 missed appointments due to them not turning up to replace meter tried to advised i have used extra electric!! Complained to ombudsman who reduced bill to £250 and Green Star were made to award me a token amount due to the poor service received. ”

“ This really is THE WORST customer service experience in my lifetime. ”

“ Can’t give them a zero Got a smart meter fitted last year and they were totally unable to get it to work despite many many emails between us and a barrowload of false promises official complaints Decided to leave them in may and transferred to another company termination of service on 3/6/20 it’s promise of final bill by 6 weeks still not done now saying it will take another 4-6 weeks then they will still probably have the cheek to charge me for leaving A totally incompetent company with no ethics or honesty do not entertain for your energy needs Robert Baillie ”

“ Customer service terrible. ”

“ I switched to another energy company 18 months ago due to their poor service. ”

“ Absolutely zero customer service. they are still sending out bills to me even though they stopped being my provider months ago. never read the meter- even when asked to do so- make random estimates. Don't think I will ever get them off my back. ”

“ Yes completely bad company no customer service skills at all put you on hold for hours with no answer or call back changed my Dd to £511.00 per month ”

“ Really poor communication and customer service. ”

“ Joined beginning of November with a FIXED 18 month direct debit contract of £55 a month. By November 29th it was increased to £63 after a review of my usage(?@!) Crooks. Incoherent customer service hung up on me twice. As below, please avoid these gangsters. ”

“ Don not deal with this Company! Send in exact readings then they will a day later "add" on estimated reading of their own plus vat etc. Awful customer service I spent loads of money photocopying and sending facts via recorded delivery to no avail! ”