Green Pasture Farms Reviews

Name: Green Pasture Farms
Rating: 3.13

3.1 Rating 8 Reviews

50 %

of reviewers recommend Green Pasture Farms

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3.1

Based on 8 reviews

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Delivery Methods	Courier
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“****Public Health Risk***** Messed up every order I have made with them, missing products in the box but outdone themselves this time. Delivered a box of warm meat with insufficient packaging/ice packs (just two small ice packs for 5 kilos of meat)! Temperature of meat on arrival 16 degrees C, well into the danger zone above 5C and obviously had been for many hours. Was told the meat is fine and just to use it and then ignored. This company is in serious breach of food safety laws and is a risk to public health.”

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Posted 4 years ago

“Very disappointed with the meat and organs. They advertise that they sell ethically sourced meat, but they have sent me factory farmed pork and replied that I don't know the difference. Have you seen ethically sourced pig with such poorly kidneys and liver came in bag as a mush.”

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Posted 4 years ago

“Didn't receive items I ordered. Refused to refund. Had to go through my credit card to get my money back. Will stick to trusted suppliers in future”

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Posted 4 years ago

“***** The most delicious turkey ever! Ordered a Christmas dinner pack and an extra gammon, slight issue with items missing but was very quickly sorted out and sent in time for our Christmas dinner. The turkey was hands down, the best tasting turkey I have ever had and I glazed the gammon with rum and we are still enjoying it today with pickles and fresh bread. Will definitely buy again!”

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Posted 4 years ago

“I couldn't recommend this company more. I had a difficult order and the customer service helping me with this was excellent. The packaging is environmentally friendly, and the meat is amazing! I particularly like their nose-to-tail ethos meaning they supply some items you can't get anywhere else.”

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Posted 5 years ago

“I’ve been a customer of Green Pasture Farms since 2013 and since then I have got almost all my meat from them. The meat is fantastic quality and it is very reasonably priced. I’ve found the customer service to be excellent every time I’ve contacted them.”

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Posted 5 years ago

Thanks so much for your review Sarah, much appreciated!

Posted 5 years ago

“I had been a Green Pasture Farms meat box customer since 2014. As a company they have an excellent range of items and selection boxes which are great value for money. They used to be brilliant, delivering great mixed boxes with no glitches but most recently their service has slackened. Over the last (approx) 7 months the last few orders I've received have all be problematic. Here is an example of some of the problems i had - I had ordered 2 mixed meat boxes for lamb, pork, beef and chicken, but received a order that was 70% pork! I had a total of eight pork chops (as well as many other pork items) and one bag of diced chicken! The company apologised saying it was a system error and gave me a discount code for money off my next meat box. Another time they sent me a frozen item when the box i had selected stated that ALL items would be fresh. I contacted the company who said they occasionally sent out frozen ham shanks when fresh were not available but usually contacted the customer first. I explained to them that i have health issues and didn't ever want to be sent any frozen items as i am not always in a position to cook the item once its defrosted (due to my health). And that was the reason i ordered fresh as i would usually freeze everything. They said they would note this on my file (and refunded me the cost of the joint) but a few meat box deliveries later and i had more frozen items. This time it was a ham shank AND beef skirt as well as other items that felt partly frozen. I was also missing two meat items (they had enclosed the receipt but two of the items listed were missing). The company did give me a refund (refunded one box) but i have had to go out and buy meat from elsewhere as i didn't want to risk eating meat that i wasn't sure had been previously frozen (as some of the meat felt half frozen and other pieces were solid completely). As i have health issues i have to really careful with food as a bout of food poisoning can be detrimental to my health (a healthy person many be ill for a few days to a week. whereas i end up being ill for weeks and weeks as my immune system is already weak). I do appreciate that the company has tried to help by giving me refunds or discounts but unfortunately its just not that helpful. As i have a health issue i am mostly house bound and cannot get out to the shops unless my husband is home and i am well enough to walk that distance. And in most circumstances I'm just not well enough to go out or my husband is working away or is back late. So home shopping is a life saver to me. When we order stuff that arrives and isn't as it should be, it means that i am limited. i can't just go out and buy something as i am house bound. I don't want refunds and discounts, i just want the item i have ordered to be what it said it would be! I should also note that the last communication i had with them was quite rude to me. In so many words they told me that i should be happy with a refund and that they didnt want me to reply to them as they had said their piece and that was it! I got the impression that they have never heard the phrase 'the customer is always right'. I had tried to explain that i didnt want a refund and that i was concerned that the meat would make me ill as i wanted to freeze it but it was hard to tell which items were frozen. But they just kept repeating that it was all fresh except the two frozen items (even though i had a video of me showing that more items were frozen! - i often recorded opening my meat box as i would share it on my social media). After the attitude they had towards me and their complete lack of care, i have decided to find another meat box company. If you had asked me a year ago what i thought I would have had a different view but something's changed and they seem to have more problems that its worth.”

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Posted 6 years ago

“Just absolute top quality meats delivered in eco friendly containers. I have used this online butcher for a year now and never had a bad piece of meat. Exceptionally good value for outstanding produce. They have meat boxes at very good prices and if you want a whole lamb, cow or pig you can cow share at radically lower prices.”

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Posted 7 years ago

Green Pasture Farms is rated 3.1 based on 8 reviews