Grey Haze Ecigs Reviews

Name: Grey Haze Ecigs
Address: 61 South Road, Birmingham, Birmingham
Rating: 4.72

4.7 Rating 598 Reviews

92 %

of reviewers recommend Grey Haze Ecigs

4.7

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Email:

billy@greyhaze.co.uk

Location:

61 South Road,
Birmingham
Birmingham
B11 1EX

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Grey Haze Ecigs 5 star review on 26th July 2026

Muhammad Sultan

Grey Haze Ecigs 5 star review on 22nd March 2026

Muhammad Sultan

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful experience. They did not send me the full order and then refused to send the missing items or refund me. They have basically taken my money and did not keep their end of the deal. This is theft and a criminal matter. I have never seen a business care so little for its customers. Avoid this 'family owned' business at all costs, if you care about your money. Additionally, they have the worst customer service you can imagine, essentially just gas-lighting you. Awful awful company.”

Helpful Report

Posted 2 months ago

“I placed order #508157, it's been a month now and it still hasn't been delivered. Grey Haze support said they wrote to Royal Mail support, but I haven't received a response.”

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Posted 2 months ago

“Im so sad My is isnt work ist like when is in the end no test and flavour.Still in full no able to use them!”

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Posted 4 months ago

“When i first ordered from grey haze it was great, I ordered the lost mary lemon lime vape oil and everything was good. It was in date and also had the silver tape on the side to say it wasn't fake, I ordered 2x 20 packs and everything was good. The last ordered I placed didn't have the silver tape on the side and was also out of date and the colour of the oil was a lot darker. I have sent 2 emails but I still haven't received a reply or nothing. I'm not very happy as I have paid for fake goods”

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Posted 8 months ago

“Sent wrong pods a man called basically claiming I swapped pods so wasted my money wouldnt use this company ever again”

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Posted 10 months ago

“They don’t check the age of the person buying the vapes!”

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Posted 1 year ago

“I wrote to the CEO in the hope that he could resolve an issue with your customers service. I had asked for an order to be canceled as it wasn't delivered there has been no response on my communication with customer service. I'm very disappointed with not only the order not being delivered but also the lack of response.”

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Posted 1 year ago

“I am still very upset you took 20 pounds from me I’ve asked for it back and your customer service has tried to blame zilch when you can clearly see by the photos I’ve sent it’s you that wrong and now I have to report to my bank”

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Posted 1 year ago

“The product i purchased 'insta max' was poor, at best. I purchased 5, one stopped charging all together, others stopped working on both sides, the battery life was ridiculous. Really wouldn't recommend 😕”

Helpful Report

Posted 1 year ago

“After receiving my order and following all the manufacturer instruction,when used the kit first time it’s like a burning taste to it and experience of vaping feel the pod came as faulty and requested to the grey gaze still not received the reply.so best to buy local shop rather then online.i want to return the kit as soon they reply or need to contact again. Still no response after complaint”

Helpful Report

Posted 1 year ago

“Bloody bar vapes was leaking fluid from the air flow & mouth piece .. one port charger didn't charge up .. won't be ordering again very disappointed.. the juice was on my finger & I rubbed my eye , it felt like my eye was burning !!”

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Posted 1 year ago

“I’m still waiting for my vapes not happy”

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Posted 1 year ago

“The eliquid I received taste awful like chemicals I have had this brand before good very disappointed did not get refund or replacement”

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Posted 1 year ago

“Unfortunately I would love to leave a good review but unfortunately I am still waiting for it to be delivered after a month of waiting”

Helpful Report

Posted 2 years ago

“2nd device oxva pro .failed once again fires on its own making the pod melt very dangerous should be taken of the market”

Helpful Report

Posted 2 years ago

“Have spent over £1,000 with this online store over the last few years. Recently, I have had items missing from my order 3 out of 7 times. First time I called, they apologised and sent through the missing items (Six Nic Shots). Second time, I couldn't be bothered to chase as it was only two Nic Shots and needed them quickly so went and bought in a local store. The most recent occassion was a pack of coils - they were the only reason I ordered with them as my local store had ran out, had been annoyed by the missing items previously but thought I'd give them another go. Called to compain, the guy on the phone stated "I'll check, if they definitely didn't get sent I'll get them sent out immediately and they'll be with you tomorrow" - No sign of these four days later and can't be bothered to call again so wil just take my money and spend elsewhere! Online orders may look cheap but it's a coin flip recently if you get your entire order.”

Helpful Report

Posted 2 years ago

“Paid for next day delivery and it took 2 days. Grey haze then fobbed me off saying it was within 2 days”

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Posted 2 years ago

“Liquid was everywhere after opening the package. Just wasted money. I definitely do not recommend it.”

Helpful Report

Posted 2 years ago

“I recently had a miserable experience with Grayhaze's customer service, and I feel compelled to share my experience. The level of rudeness and unprofessionalism I encountered was truly shocking and left me deeply disappointed. I contacted Grayhaze with a simple inquiry regarding a product I bought that had not been delivered. However, when I reached out, the customer service representative was extremely dismissive and unhelpful. They seemed disinterested in assisting me and offered no guidance or solutions to my questions. Furthermore, the tone of their responses was unnecessarily rude and condescending. It's disheartening to encounter such a lack of respect and courtesy in a customer service interaction. In my opinion, the way I was treated was completely unacceptable and far from the level of service one would expect from a reputable company. I believe that effective customer service is a crucial aspect of any business, and it's a shame that Grayhaze fell short in this regard. I hope that they take this feedback seriously and make necessary improvements to ensure that other customers do not have to endure a similar negative experience. I sincerely hope that Grayhaze takes this feedback as an opportunity for self-improvement and works towards providing better customer service in the future. Until then, I would caution potential customers to be wary of the service they might receive from this company.”

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Posted 2 years ago

“DONT ORDER FROM THIS COMANY THEY DONT ISSUE REFUND AND HAVE TERRIBLE CUSTOMER SERVICE THE RATS 🐀🐀”

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Posted 2 years ago

Grey Haze Ecigs is rated 4.7 based on 598 reviews