“This is an absolute scam.
They mask their site to look as if you are booking with the hotel, but you are not.
They also advertise the reservation as being able to be canceled for free by a certain date. I tried to change WEEKS before that date, and was told NO, this is a non-refundable, non-cancelable reservation. They told me the hotel denied the change.
I call the hotel, they say "we'd be happy to cancel or change the reservation, but the booking partner won't let us." They hotel is telling the truth.
This is a scam, stay away.”
“Scammed!! I booked 2 rooms, 1273 euros total. Cancellation free of charge until July 8, 2024. I cancelled it on the same day. Cancellation fee 1026 euros!!!! Called and they say that there is a third party who has collected it, but are not allowed to say who that is..... that every booking has different conditions that you as a customer have to figure out yourself. DON'T BOOK ON THIS SITE, there are much better sites available!”
“$102 up charge for quoted room rate. Disappointed in lack of transparency and unwillingly being SCAMMED.
WHAT A RACKET. HOTEL APOLOGIZED PROFUSELY BUT UNABLE TO CORRECT RIDICULOUSLY $102. Fee for getting scammed.”
“Scam website, they charged me a 64% markup on the price of the bed then sent a fake confirmation. I was left stranded and had to pay 3 times the price for a bed that night somewhere else.
They make out that the booking is guaranteed but their phone robot is useless and they don't respond to emails, this is not a legitimate company.
Leeches - do not use!!”
“DO NOT EVER BOOK ANYTHING THRU GUESTRESERVATIONS.COM!! This company is nothing short of a criminal enterprise. I recently booked a hotel room advertised at $92 through what I thought was the hotel’s direct website (they do their best to “impersonate” the actual brand in their urls). The site took me all the way through the checkout process and did not disclose anywhere visible to me the $56 dollars in “service fees” (yes…you heard me right…$56 for a $92 room!!!) they automatically applied until after the transaction was complete. Upon contact their “service” email (laughable) they tried to blame it on taxes. (Which is NOT true…the very same room through Priceline is $110 after fees and taxes - only about a $10 -$20fee). This is simple, obvious greed and deception. DO NOT book a hotel through guestreservations.com. If a service like this is something you want, there are so many others that are professional, honest and upfront with nothing to hide.”
