Guitar Superstore Reviews

Name: Guitar Superstore
Address: 42-45 Station Street,, Burton upon Trent
Rating: 4.80

4.8 Rating 40 Reviews

98 %

of reviewers recommend Guitar Superstore

Company Reviews

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Phone:

01283 500366

Email:

julie@guitarsuperstore.com

Location:

42-45 Station Street,
Burton upon Trent
DE14 1AX

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and very good service. Received item quickly. It's a present for my son for Christmas so I can't review the item yet but I would definitely buy from Guitar Superstore again. They have a shop locally to me and the service in there is great too so would not hesitate to recommend them.”

Helpful Report

Posted 9 years ago

“I have been using Pete's shop since he started out in Burton many years ago (actually the shop was across the road). Always found it great”

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Posted 9 years ago

“I have been using Pete's shop since he started out in Burton many years ago (actually the shop was across the road). Always found it great”

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Posted 9 years ago

“Super impressed with my new Ditto Looper Pedal! The delivery was fast and packaged really well. A* service! Thank you!”

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Posted 9 years ago

“great selection of picks with no fuss”

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Posted 9 years ago

Thank you Stewart! Hope the snarling dogs are treating you well! If we can help with anything else, please do not hesitate to get in touch. Julie - Guitar Superstore

Posted 9 years ago

“Good price, great customer service, quick delivery.”

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Posted 9 years ago

Hi Rafal, thank you for your review. If we can help in any way, please do not hesitate to get in touch. Julie - Guitar Superstore

Posted 9 years ago

“Perfect service. I ordered a Marshall pedal online & it arrived exactly when you said it would & at a better price than any other supplier. I recommend you to anyone that asks. Thank you.”

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Posted 9 years ago

Hi Ken, Thank you for your review. If there is anything we can help you with, please do not hesitate to get in touch. Many thanks, Julie Guitar Superstore

Posted 9 years ago

“Great customer service, help and advice. Guitar delivered promptly with no issues. Would strongly recommend.”

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Posted 9 years ago

Hi Colin, Thank you for your review. I hope the mini strat is treating you well! If there is anything further we can help with, do not hesitate to get in touch. julie@guitarsuperstore.com Many thanks, Julie Guitar Superstore

Posted 9 years ago

“Super guitar and easy to build. Some tools and experience needed but I had no problems.”

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Posted 9 years ago

Hi Rob, Hope the Bullet Strat is treating you well! If there is anything we can help you with, do not hesitate to get in touch. Many thanks Julie - Guitar Superstore

Posted 9 years ago

“Superb service, friendly and accommodating team. Guitar Superstore, made me Superhappy!”

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Posted 9 years ago

“Ive purchased many things from here, never had anything but amazing service, Best music shop in derbyshire, Online prices but with the service of a brilliant music shop, nothing else comes close to this shop, Buy your things from here :-)”

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Posted 10 years ago

“Ukulele...Thanks! I would like to say a great big thanks for being so helpful in the shop today when I brought my son to get a new Ukulele. We ended up with the Kala exotic wood and he is absoloutly thrilled with it. I have never met such helpful staff as yourselves in a music shop before. It made a change for people to be so passionate about there job, we will definately be back! Billy will make sure that poster is put up at school in the music department to advertise the concert Thanks again Mel”

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Posted 10 years ago

Thank you! :) If there is anything more we can help you with, please get in touch! GSS

Posted 10 years ago

“A fantastic team of guys... We've been in Burton for 13 years and have gone there for all of our musical needs, which have been varied and many. They are all friendly, chatty, helpful and very professional. If they don't have it, they will do their best to get it. They offer a comprehensive service and offer great value for money. The only downside is space, they need more of it. The online store is great and the facebook page is a great way to keep up to date on what's going on. They are knowledgeable on the stock they sell, and will give help and information where they can.”

Helpful Report

Posted 10 years ago

Thank you! :) If there is anything more we can help you with, please get in touch! GSS

Posted 10 years ago

“Each time I visit the store with any guitar related issues or inquiries, the staff are immediately willing to offer advice. Their individual and collective knowledge is second to none and nothing is too much trouble. Each one of them are willing to ring up manufacturers there and then to inquire about my inquiry. If a question i ask is particularly difficult to answer there and then, they search or ring up various contacts to answer that question later in the week. When testing amps they methodically go through each amp that they think would compliment your playing style until you find the right one for you, no matter if it takes hours. They tell you the definitive detail of each amp so that it is almost tailored for your playing needs. They take interest in your guitar preferences and suggest models that i might like when i next visit the store. luckily i have the same taste as they do. When i purchased my Godin lgxt they prioritised that order as it was difficult to complete as the first one sent was lost during the shipping process, despite this they wouldn't give in until my order arrived. Likewise when i purchased my PRS custom 24, they told me about them as they thought i might be interested in them. The service on these two and every occasion is more than is expected, they are fast, thorough, proactive, caring and great people to deal with. Thank you Guitar Superstore!!!!!!!”

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Posted 10 years ago

Thank you! :) If there is anything more we can help you with, please get in touch! GSS

Posted 10 years ago

“Fantastic stock. Great knowledge and help from hairy people. (Mostly hairy) Quickly becoming a one stop shop for all you need. Pleasure to chat and deal with.”

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Posted 10 years ago

Thank you! :) If there is anything more we can help you with, please get in touch! GSS

Posted 10 years ago

“Quick delivery”

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Posted 7 years ago

“Delivered within specified time frame. Good price compared to other sites”

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Posted 8 years ago

“A great site to do business with. I bought my Guild 12 String Guitar from them and this was delivered within 2 days of ordering. Also later answered queries that I had immediately by phone.”

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Posted 9 years ago

Thank you David. I hope you are enjoying your 12 string! If there is anything else we can help with, do not hesitate to get in touch. Many thanks Julie Guitar Superstore

Posted 9 years ago

“Good quick service - they would have got 5 stars but for one thing. Their shopping basket payment via PayPal has got rounding errors. My order came to £6.99 but, by the time it had been split up into VAT and Net values, the value sent to PayPal was £7.00 - ok, a only a penny in my case, but still worth pointing out!”

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Posted 9 years ago

Hi David, I will look into that for you and get the penny refunded for you. Apologies for any inconvenience caused. If there is anything we can help you with do not hesitate to get in touch. Many thanks Julie Guitar Superstore

Posted 9 years ago

“I use the web daily to buy things - this is the most complicated / slow site that I have ever experienced. I Tried to place an order for a £925 guitar with my Barclaycard using my usual Verified by Visa security. This site payment system took me through a Paypal route - I don't have Palpal. The site administrator gave me a lecture on the merits of Paypal and got annoyed because her system was not performing right. I cancelled and bought elsewhere. Whoever designed the accounting side of this site needs a second opinion - by the way I am an IT professional.”

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Posted 7 years ago

Hi Barry, Sorry that you had issues when placing your order. We have tested the site since and aren’t having any speed issues. It may have been at the time of your order that there was, so very sorry about that. With regards to security, PayPal is secure, and does incorporate 3D Secure/Verified by Visa when processing an order. Also alternatively you could choose to ‘checkout by Amazon’ as advised on the phone. GSS

Posted 7 years ago

Guitar Superstore is rated 4.8 based on 40 reviews