“Very good experience. Olivia was very knowledgeable and took proper time to understand my circumstances before offering clear guidance on what that would mean for a mortgage application. Switching between phone, email and live chat was frictionless. This is what good hiring/training and thoughtful customer experience design look like - great employees equipped with the right tools to communicate smoothly.”
“Olivia was wonderfully helpful. She was very patient with all of our queries and thorough in her explanations. Habito has been really clear and easy to use.”
“I’m very happy to recommend Habito and Olivia specifically. She was really proactive, responsive, helpful and friendly. We also found the Habito platform really easy to use.”
“Olivia, was extremely helpful. Very quick to reply via email and happy to run multiple scenarios for us, which allowed us to fully evaluate the options. Very clear comms throughout.”
“Olivia has been absolutely fantastic in helping us towards our mortgage. The process has been so easy (for us) and Olivia guided us every single step of the way, during what was probably a more complicated application (self employed etc). We feel absolutely delighted to have used Habito for the 3rd time, and will always come back for each mortgage renewal.”
“Habito have given me second to none customer service. Olivia our mortgage advisor was incredibly helpful along the process and offering invaluable experience and knowledge. From all the mortgage broker services I have encountered Habito have given me the most supporting and human approach to shopping for mortgages and the legal work involved in house purchases.
Highly recommend!”
“Our Mortgage advisor Olivia was brilliant from start to finish. Quick response time and always helpful/proactive advice for us to follow. Would recommend to others.”
“Very professional service, helping to work through my requirements related to my mortgage renewal and finding me the best deal to match my needs. Advisor was so helpful from start to finish!”
“Olivia was very helpful, both on the phone and by email, as she guided me through beginning the remortgage process. She answered my questions well and makes selecting a new mortgage an easy process.”
“Olivia was extremely helpful and professional. She represents Habito in first-class way and made the process of applying to remortgage very easy. Delighted with the service provided! Thank you :)”
“I had an excellent experience with Olivia at Habito. She has been incredibly helpful throughout the whole process, always taking the time to explain things clearly and answer all of my questions. Her friendly and professional approach made what could have been a stressful process feel straightforward and manageable. Olivia kept me updated at every stage and made sure I felt supported from start to finish. I’m really grateful for her help and would highly recommend her to anyone looking for mortgage advice.”
“This is my third time using habito which might self explain how impress i am with their service. It is very straightforward to use and everything can be submitted online without need to go out to see someone face to face. I have Olivia Harris this time who was very helpful in finding a mortgage offer for us and very prompt in replying my query and getting the offer for us. I would highly recommend habito for anyone looking for mortgage or remortgage offer.”
“No surprise to see some shout outs on here for Olivia at Habito. She helped me through a mammoth period of house hunting where pretty much everything that could change changed and everything that could go wrong went wrong. She was always on hand to answer questions and offer advice. When I finally had an offer accepted she got everything sorted and my application in with my lender so quickly and easily. Having double checked the market she got me the best deal available anywhere too. I highly recommend Habito and Olivia even more so. I really can't say enough nice things considering the time and effort that went into my case over the best part of a year!”
