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Halfords Autocentres Reviews

1.9 Rating 807 Reviews

20 %

of reviewers recommend Halfords Autocentres

Company Reviews

1.9

Based on 807 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Halfords Autocentres Reviews

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 30th January 2024

Halfords Autocentres 1 star review on 30th January 2024

Halfords Autocentres 1 star review on 19th October 2023

Halfords Autocentres 1 star review on 26th August 2022

Halfords Autocentres 5 star review on 10th August 2022

Halfords Autocentres 1 star review on 26th May 2022

Halfords Autocentres 1 star review on 24th July 2021

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID at all costs. My appointment was at 0830. Due to London traffic I arrived 6mins late. I then waited a couple of minutes to be seen, at which point I said, "Hi sorry I'm a little late, I have an MOT booked for 0830". The manager said, "Not anymore you don't. You've missed your slot." I questioned this, highlighting the new set of roadworks on Gunnersbury lane, and I was only 9mins late (at this point). He said if I had been 5minutes late that would have been okay, but 10minutes late he has to reschedule. I mentioned that I had been waiting for a couple of minutes and that my MOT was expiring today. He didn't care. The next appointment would be a week later. I will NEVER use Halfords again and strongly advise others to avoid.”

Posted 6 months ago

“I booked a mobile tyre replacement for a Sunday 4-8pm fitting. I made a screen shot of the booking, received a confirmation email and checked my credit card was charged £186. They never came. I called but they had no record of the booking. Their brilliant suggestion was to make another booking and pay another £186 and they will look into a refund for the first booking. I will not be using this awful service again.”

Posted 6 months ago

“You just going to get to the county court straight this monday with the videos of my car under the hood and bonnet as you know what you truly did to my car and what i paid for. You will never get a licence to work anywhere else as car repairs services i will make sure about that. Illegal stuff going on here and all the staff is involved in ---> halfords autocenter cheltenham Swindon Rd, Kingsditch Trading Estate, Cheltenham GL51 9NB DO NOT DRIVE YOUR CAR HERE EVER except you have cameras on it to destroy them later.”

Posted 7 months ago

“DO NOT use this company i left my car with halford to be repaired after they damaged the vehicle. I have been trying to contact them for month to get this sorted and I have now just received a letter to say my car has been impounded as they have left it down a random road. I left my vehicle in their possession. This is an absolute joke. Halford are possible the worse company ever!!. STAY AWAY”

Posted 7 months ago

“Pay cheap, pay twice. My MOT expires tomorrow. I booked a test at Halfords three months ago. Turned up today for the test and it's at National Tyres (bought out by Halfords) and they don't have an MOT tester. Not just today but on any day. The guy at the desk is really apologetic and said Halfords keep taking MOT bookings for his garage and he can't do them. With a sick mother I need the car every day do I've had to pay again and also get a taxi back to my mother's because they can't promise to do the MOT until the end of the day. Halfords customer services put you in a queue and it's been over half an hour. Nothing.”

Posted 7 months ago

“Don't use Halfords Autocentre High Wycombe. My prebooked MOT was cancelled at short notice because they had no testing staff available for that day. Is it a coincidence there was an England football match on the day of my MOT?! I asked to speak to the manager to complain, when I asked him for his name he hesitated before he said Dave. I then asked for his surname he refused to give this because it's his private information. Despite my requesting many times for his surname so I could verify he was indeed the manager, he refused to impart it. Any trust I had for them was lost by Dave's refusal to confirm who he was. I also cancelled the service I had with them so the loss of business is also Dave's fault. I would let my car anywhere near them for fear of it being mistreated or claims that more work is needed to it to boost the cost. I would not recommended anyone uses this company for MOT or servicing their vehicles. Oh and one more thing - the regional manager Ryan has yet to call me regarding my complaint and I have yet to receive the full refund. Avoid them at all costs. There are many good, reliable and trustworthy companies to use. The big brand name of Halfords is not one of them”

Posted 7 months ago

“My MOT booking was cancelled today, they said that it's system error which allowed me to book and they are fully booked. I went on to book other place from Halfords, turned out that discount code now won't work, so I would need to pay more than original booking they cancelled. Then, I thought, I better call the other garage to check if they ACTUALLY have the slots that system shows - and guess what? they don't ! they went as far as saying that booking system is a joke. It's needless to say they couldn't help me on the phone, neither on the chat - it was rather waste of time btw. I ended up booking with kwik fit, and awaiting refund (which I don't expect anytime soon after reading their policies)”

Posted 8 months ago

“Left my car in at 0830 the receptionist said come back in an hour I came back but they hadn’t touched it I will never darken Halfords auto centre again 👿”

Posted 8 months ago

“Whilst fitting a shock absorber the Halfords garage broke my windscreen. They are offering to replace it with a generic rather than branded windscreen. Almost two weeks later and I can't get to speak with anyone senior to authorise branded replacement, just keep getting stalled whilst the senior managers hiding behind the unfortunate call centre staff. Looks like we may be off to the County Court!”

Posted 8 months ago

“Shocking service. Booked car in to have 2 x front tyres replaced and front wheel alignment done. Tyres were changed, but the ramp was too busy, and was asked to return another time to have my wheel alignment done. Phoned on three separate occasions, but was informed ramp was being used and to call again. I contacted Halfords who booked me into another branch, but on my arrival, the alignment machine was broken (had been for some time) that branch booked me into another branch, and guess what their machine was broken too. Still waiting on a reply from customer services, who l have contacted on two separate occasions or a refund for work charged, but not done”

Posted 8 months ago

“First time using Halfords after buying car with Emac service plan .Booked my car in for a service over 2 weeks ago and got confirmation email that service date is today . Drove 12 miles this morning to get my car there for 8am (with wife following in her car to pick me up ) Receptionist put my details into the system and told me my date has been moved to tomorrow . I asked why I wasn’t informed and the guy just shrugged his shoulders and said they were too busy and have rescheduled all Emac services to tomorrow . Oh well me and the wife will just drive another 12 miles home then and do it all again tomorrow sorry to have inconvenienced you today Halfords when your so busy No apology no explanation totally unprofessional . Beware Emac customers you are second rate and may be pushed to the back of the queue with Halfords own customers taking priority . I have contacted Emac regarding this matter and they have offered no support whatsoever The whole thing is a customer service disaster I am washing my hands of Emac and Halfords .”

Posted 8 months ago

“Regased told 2 sensors broken after diagnostic check will cost 276.took it to autocon repairs he did check and replaced the aircon cooling fan now works perfect and half the price.sensors were working.said as being regased they should not have charged for checks as already connected wasted 50 pounds. If you want a correct job done do not go to halfords redditch rubbish and don't know what they talking about just want extra money go elsewhere. Don't use halfords”

Posted 8 months ago

“Booked a van on for an oil change the week previous to take it in on the day to get told "sorry we cannot do it today" Absolutely rubbish these people are in the trusham road, EXETER branch. Dont bother going there. Their rude and useless.”

Posted 9 months ago

“5 times going through their press whatever number to get through to autocenter in Barnsley but this guy cut me off every time..the first time I got through their selection to speak to the garage which I presume was wombwell lane stairfoot a guy answered and we spoke ..he said what can I help you with...i told him I wanted DPF system cleaning ..he said why..i explained then he cut me off...every time after that as soon as connection was made there was silence then cut off again 4 times...WHY. ..absolutely pathetic”

Posted 9 months ago

“On the 15/03/2019 my car went in for tyres Conti. 255/40R18 SSR but unknown to me the wrong size and type of tyre was fitted (not run flat tyres)The tyre size should be 255/40R18 SSR (SSR = Run flat tyres) the tyres on my car are 225/40/R18 and are standard tyres. I paid £395.98 for Run-flat tyres and they overcharged me for fitting the wrong size tyre approx £300.00. Now the want approx £230.00 to replace my tyres after there error. Also the vehicle has passed 3 MOT's with the wrong tyres on. Now having to take legal action. After 5 years loyal service I wouldn't be seen dead anywhere near Halfords Again”

Posted 9 months ago

“I took my car in for a ‘summer ready air con bundle’ as the air con was not working at all, my regular garage was fully booked for weeks ahead and I was leaving for a trip to Europe in a few days. The check included air con diagnostic and 5 point car health check (including: health of battery, checking headlights and brake lights, condition of wiper blades and condition of windscreen). After the check I was advised that the air con system was leaking and I needed a new condenser costing £501.77. I contacted a mobile car air con company the next day and they came out and they fixed the air con by topping up the refrigerant for £70!! After my Halfords check, I checked the tyre pressures again myself and they were all too low. I also noticed one of my wiper blades was damaged which Halfords hadn’t mentioned and then when I was driving down to Italy a couple of days later I realised one of my headlights wasn’t working, which Halfords hadn’t picked up!! Not sure what they actually checked at all apart from trying to sell me a new air con condenser I didn’t need!!”

Posted 9 months ago

“Halfords - You've made a Kwik Fit customer out of me!! What a poor, no, shocking customer experience!! I joined your motoring club and booked an MOT on the 20th of June. The MOT was booked for the 5th July at 14:20, @ Halfords Autocentre, Long Barn Lane, Reading RG2 7SZ. I had email and text confirmation of the booking clearly stating the booking date and time. I then got an email yesterday at 17:16 on the 4th July saying my booking for the 4th July had been cancelled, implying I had missed my appointment. News to me as my appointment was on the 5th July. I called the Autocentre this morning as I thought it was an error, and I would still be able to get the MOT done as scheduled. Unfortunately not. It turns out their MOT tester is off, so now a Halfords problem becomes my problem!! I had taken a half day holiday from work to get this done. Fortunately I have been saved by Kwik Fit who had a slot in their Camberley centre for today. I have had to pay more for the MOT than Halfords just under £45 but I guess it is the old saying if it seems to good to be true then it probably is. Now I just need Halfords to refund the fee paid for the service they failed to provide.”

Posted 10 months ago

“Halfords damaged my car. Accidents happen of course, a lot happens in these workshops but in spite of a fair bit of evidence they refuse to admit it. Just a reminder before you leave your vehicle with anyone, not just Halfords, photograph it first from all angles. It only takes a minute.”

Posted 10 months ago

“One star because you can't give less, and I would be giving out minus stars if possible. If incompetence were to be given physical form this garage and the company would be it. My vehicle breaks down one month after a full service and MOT and I am given three different excuses as to why?! Miraculously, the vehicle also seemed to spontaneously generate oil... I was not aware that vehicles could do this, maybe it's a localised miracle that happens here? I was given the pleasure of speaking with someone who is higher up than the person I had been dealing with, seemingly to impress me that they were actually doing their job? Not convinced, especially when that person gave me yet more "facts" that did not line up with anything that had been said previously. If you are going to lie to someone you need to get all your ducks in a row. Herding cats or taming a t-rex would be a more achievable task than dealing with this lot. AVOID AT ALL COSTS! NOT TO BE TRUSTED WITH EVEN BASIC INFORMATION. Now received confirmation from the company doing the repairs that this garage has effectively caused the destruction of my vehicle and have lied to me about the cause of needing a full engine rebuild. DO NOT GO TO THIS ABOMINATION OF A GARAGE!!!!!!”

Posted 10 months ago

“I have booked and obviously paid for a cam BlackVue installation in Ashbourne using the online service on 4th of June for a specific slot on a certain day or 13th of June On 7th of June , I’ve received an email with an update that everything is ready and I am “ good to go “ on my chosen date …fair play On 10th of June Saturday late afternoon , another mail was received stating that my booking was changed and moved to Derby on 15th or 2 days after …???? Yep , they did not even bother to call or politely ask me if the rescheduled appointment is good enough and I am available in that day , presume now their thoughts are everyone works 8-5 with 1h break and everyone is obliged to go and do whatever they instantly decide to do so …total nonsense! I guess near the time I was going to receive another email changing the date again to December 15th for instance ( say Fort Williams ) and that’s how the life goes on with them….. And that unfortunately was not the end as I rang “ Customer Service Halfords “ and yet again receive one of the most vague , ridiculous and unprofessional excuses ( lies ) such as “online service should not been available , there was error in the system etc.” , absolute lack of transparency and customers respect and loyalty Hold on…..I have got it now , you’re too , too big, arrogant and possibly ignorant for my pity £600 so you could easily wave it on go without them ??? No problem , solution found and problem solved ! One thing , how on the earth do you still manage to operate , how? Order Number: 2218029737 Date of experience: 10 June 2023”

Posted 10 months ago

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Halfords Autocentres is rated 1.9 based on 807 reviews