“I recently had a Major service in Southend Halfords Autocentre which is included replacing cabin filter and Brake fluid renewal.
Unfortunately I was extremely disappointed to discover that these essential task were not completed during my service appointment.
How I found out is when I bought my car to Mercedes dealer for brakes pads and brake Discs replace and they carried out a safety check and they discovered that the service has not been done and they asked me to book in for service. But I told them that I just had a service done by Halfords auto center in Southend.
So they carrying out a check and found out that cabin filter not charge and brake fluid has not been replaced.
The cabin filter and brake fluid still very black in colour. Despite clearly requesting a Major service and paying for a comprehensive maintenance package, the oversight by the car service center was unacceptable Not only did this inconvenience me, but this also raised concerns about the thoroughness of their work and level of attention to detail.
Moreover, the failure to charge the brakes fluid and cabin filter could potentially lead to performance issues and safety risk for my vehicle. I was disappointed by the lack of attention to such critical components of my car’s maintenance, while I appreciated the effort of the staff at Southend Halfords Auto Centre, I was Not Satisfied with how the issue was handled when I bought it to their attention. Their response lacked urgency and left much to be desired in terms of customer service.
I n the future, I hope that Southend Halfords Auto Center takes steps to improve their processes and ensure that all Major service are completed throughly and accurately.”
“They guy working there probably had his period he was swearing infront of me when a job came to him, stupid clown you been paid 9-5 if you don’t want to do get the hell out and go somewhere when there are people seeking for
This kind of job!”
“For the third time this year I visited the Thanet Autocentre Westwood, Margate for another MOT. This time it was to MOT another cherished classic car that i own. Being very protective of the car I was again very happy for the care took by the MOT inspector Mr M.J Towers. I do hope that the staff at the branch get the recognition they deserve. Many thanks Richard....”
