“I entrusted Hamlet Laundry, but they returned my item damaged beyond repair. When I asked them to fix the issues, they declined unless I paid extra, despite the initial damage being their fault. I ended up taking the matter to court and won. Additionally, they charged me for two items when I only submitted one. Their actions breached UK consumer protection laws. I would not recommend using their service based on my experience.”
“The worst laundry service I’ve ever used. I’ve used hundreds of them. They sent all of our order back damp and wrinkled. A pair of my white jeans are missing, save your money. The linens which sent as wash and iron came back wet and crumpled in the bag. Terrible company and even worse service.”
“Wrong quote given for special curtains. Despite not having been able to clean them properly and losing 2 of them for more than 48h, they charged me 180£ (50£ more than agreed)
The man on the phone is very ride and just shouts at you when they conversation does not go his way. Please avoid using this company”
“This is a very unprofessional company which must be avoided. They charged me totally different from what I had asked for saying the driver gave them instruction opposite to what I placed an order for. The contact person promised me someone would call back in a few hours and no one ever called. I emailed them and they said they would investigate and respond in 2 days and no one did. Their listing is blacklisted on twitter as well. Avoid them please!!!”
